DevOps Engineer III

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Technical Expertise

• Kubernetes: In-depth experience with container orchestration, deployment, and management in Kubernetes environments. Expertise in leveraging Kubernetes' building blocks (Pods, Deployments, Services, ConfigMaps, Secrets, and Namespaces) for application scalability, high availability, and resource management. Experience in creating and managing Kubernetes clusters, working with Helm charts for packaging applications, and ensuring proper configuration and orchestration of microservices in a distributed environment.
• MySQL and PostgreSQL on Kubernetes: Experience managing and optimizing MySQL and PostgreSQL databases in Kubernetes environments. Proficiency in configuring persistent storage, managing database schema, seeding data, and handling snapshots for backup and recovery.
• Prometheus, New Relic, and Splunk: Expertise in monitoring, log management, and application performance using Prometheus, New Relic, and Splunk. This includes configuring custom metrics, setting up alerts, analyzing logs, and utilizing these tools for troubleshooting, performance monitoring, and visibility across distributed systems.
• Jenkins: Proficiency in Jenkins for managing build and deployment pipelines, including troubleshooting and optimizing builds. Experience with Jenkins Shared Libraries and Configuration as Code (CASC)
• Artifactory: Hands-on experience in managing artifact repositories and integrations.
• Scripting: Advanced scripting skills in Bash, Python, and Groovy for automation and orchestration.
• Rancher/Openlens: Experience with container orchestration and cluster management using Rancher.
• Nice to have Jira: Project Administration experience, including managing workflows, permissions, and customizations.
• Workflow Automation: Ability to design and implement automation workflows for operational efficiency.

Soft/Process Skills

• Demonstrated ability to establish a continuous improvement mentality, identifying opportunities to enhance processes, tools, and outcomes.
• Proven interest and passion for automation, actively seeking ways to eliminate manual tasks and increase efficiency.
• Teamwork: Does the candidate display effective teamwork, including learning, collaboration, and relationship-building
• Proficient in initiating and managing incident bridges, conducting initial investigations, analysis, and communication.
• Expertise in leveraging PagerDuty for incident escalation and support.
• Strong problem-solving skills to drive incident stabilization and resolution.
• Ability to conduct detailed root cause analysis, develop corrective and preventative action plans, and ensure their implementation.
• Experience generating detailed reports, including weekly metrics, monthly digests, and trend analyses to inform strategic decisions.
• Strong analytical, communication, and collaboration skills to work across teams and drive process improvements.
• Proven ability to prioritize tasks effectively in high-pressure environments.

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment                                       

                              ☐ Office           ☒  Remote                 ☐ Hybrid (Office & Remote)

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.