Field Service Engineer

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an expansive culture and are looking for diverse, talented people to join Alcon. As a Field Service Engineer supporting the Field Service Engineer Family, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in Orange County, CA and surrounding areas. In this role, a typical day will include:

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Complete and submit all required paperwork on time and accurately.
• Assist Sales Team, Clinical Team and other Field Engineers as needed.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within your assigned territory.

WHAT YOU'LL BRING TO ALCON:

• High School Diploma or equivalent
• The ability to fluently read, write, understand and communicate in English
• 3 Years of Relevant Experience

HOW YOU CAN THRIVE AT ALCON:

• Collaborate with teammates to share standard methodologies and findings as work evolves.
• Candidates must have the ability to work independently from home office 20% and in the field 80% -- traveling within the assigned region and occasional overnight stays.
• Please note that neither sponsorship nor relocation is available for this role.
• Willing to work flexible hours and overtime on short notice.  Position requires the ability to be “on call” after normal working hours
• Strong electronic/electrical and mechanical background
• Ability to lift 50 pounds. This would be to include tools, replacement parts, etc.
• Meets all Vendor Credentialing requirements necessary to gain Alcon’s client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Total Rewards

Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value.  The first layer of our rewards program is compensation.  We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population.  Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness.  To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards, click here

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.