Recovery Support Specialist

Overview:

Salary Range: $43,000.00 / yr to $46,000.00 / yr

Schedule: Monday through Thursday, 9:00am to 7:00pm

This role requires applicants to have completed, or are in progress of completing, the CCAR Recovery Coach Academy in New Hampshire. 

At Groups, the Recovery Support Specialist works closely with existing members to provide recovery support services. The Recovery Support Specialist is a vital part of the treatment team: they provide assistance with Health Related Social Needs, coordinate care internally and externally, help navigate applications, and support the member’s overall wellness during their recovery journey at Groups. The Recovery Support Specialist works with members who have complex social, medical, and mental health needs. This role reports to the Associate Recovery Support Supervisor or Recovery Support Supervisor depending on the state.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Collaborate with a multidisciplinary care team, including participating in weekly interdisciplinary team meetings, to ensure the delivery of high quality, member-centered care,
• Actively assist members in identifying goals, working towards their care plan goals through individual coaching, coping skill support, and treatment engagement support
• Maintain open office hours at the Groups’ office location based on regional need
• Assist members in person at the Groups’ office location, virtually, telephonically, and in the community as needed
• Support unengaged members to reengage in treatment services
• Accompany members to local services as needed: primary care and mental health appointments, recovery support meetings, recovery centers, etc. 
• Become an expert on the available healthcare, and social service resources in the local community.  
• Ability to us own lived experience to assist members progress through their journey of recovery
• Link members with resources and follow-up with members and resources alike to ensure that all member needs were met.
• Advocate for our members, and serve as a link to community based services and the local recovery community by helping clients navigate local care and support systems
• Participate in group therapy related to peer support, recovery, and community resources
• Maintain timely and accurate documentation in electronic health record.  

• Participate in ongoing continuing education as required to maintain certification or licensure where required.

Other Duties & Responsibilities

• Proactively engage in community outreach activities
• Distribute brochures, flyers, and written materials to community stakeholders
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Fluency with office technology, including G-Suite, email, electronic medical records, and software and mobile apps (e.g., Google Apps)
• Share the Groups’ values of member-centered care and harm-reduction practices.
• Interest in participating in community based engagement with members.
• Knowledge of, and ability to use motivational interviewing practices. 

• Knowledge and understanding of substance use treatment programs, assessments, evaluations, observations and care plans. 
• Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff, members, and with relevant community organizations.
• Ability to maintain positive interactions with members and where appropriate professional and personal boundaries with internal staff, members, and with relevant community organizations.
• Ability to maintain confidentiality.
• Excellent written and verbal communication skills and ability to communicate complex information.
• Ability to use discretion and work independently under general supervision.
• Ability to work with diverse population of members and staff.
• Ability to understand and adhere to Professional Code of Conduct.
• Strong advocacy skills along with knowledge of community based services, resources, and local recovery community.

Qualifications and Requirements 

• Must have completed CCAR Recovery Coach Academy in New Hampshire.
• An associates degree in Social Services field required (or equivalent combination of education and experience); Bachelors degree preferred
• Two years of experience with case management, care navigation, peer support or alike positions required. Experience with community based support and peer support preferred
• Have requisite peer support specialist / peer recovery coach certification or obtain within 6 months of hire
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening.  Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications. 
• For remote roles, access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location.
• You embody what Groups is all about: you care deeply about our mission; you are entrepreneurial, flexible and team-oriented; you have deep respect for the people we serve; you have unquestionable ethics.