Match score not available

Associate Customer Success Manager

Remote:

Full Remote

Salary:

56 - 66K yearly

Work from:

United States

Offer summary

Qualifications:

Four-year college degree or equivalent experience, Minimum one year in Customer Success or Account Manager role, Strong communication and technical aptitude, Familiarity with Salesforce and Domo is a plus.

Key responsabilities:

Manage post-sales activity for customers
Conduct onboarding and retention campaigns

Truckstop Large https://www.truckstop.com/

501 - 1000 Employees

See all jobs

Job description

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions.  From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self.  Our drive for greatness produces high expectations, yet our regard for humans is even higher. Join a team of brilliant minds and generous hearts who care deeply about other's success.  

Position Summary: 

The Associate Customer Success manager is responsible for ensuring that Truckstop customers achieve their desired value out of the suite of Truckstop products. The Associate Customer Success Manager works with our SMB carrier customers to effectively on-board accounts onto our services, drive adoption, build high customer satisfaction, and achieve monthly retention goals.

Essential Job Functions: 

Manage post-sales activity for Truckstop customers through project management, product knowledge, planning and execution
Maintain a basic understanding of the products to speak with customers and provide best practices on relevant features/functionality to meet their business needs
Conduct onboarding and retention campaigns to increase customer retention
Identify expansion opportunities among existing customer base and partner with internal Sales stakeholders to build and execute on a growth plan
Track accounts to identify churn risk and work actively to improve customer health and retention
Collaborate with internal stakeholders on process improvement efforts to optimize the customer journey and experience
Act as the customer’s advocate to internal Truckstop partners and provide feedback on how Truckstop can better serve our customers
Other duties as assigned

Position Requirements: 

Four-year college degree from an accredited institution or equivalent experience
Minimum one year of Customer Success Manager or Account Manager experience in a business-to-business or SaaS support environment
Strong and proven communications, both in writing and verbally
Strong technical aptitude. Familiarity with Salesforce and Domo is a plus
Obsessed with constantly delighting customers of all shapes and sizes
Natural problem solver who provides possible solutions as a jumping off point and is able to gain consensus among critical stakeholders
Team player who wants to roll up their sleeves to help build and execute fresh ideas to address product adoption and churn mitigation
Empathy, humility and great listening skills
History of collaborating effectively with cross-functional teams is a plus
Passion for and commitment to the Truckstop mission, vision, purpose, and values
Track record and desire to work as part of high-performing team
Preference for experience in the freight or trucking industry

At Truckstop we are dedicated to creating a workplace that is equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a yearly bonus. Final salary is based on a number of factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations.

The anticipated base pay range for this position is :

$56,000—$66,000 USD

The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee. 

Truckstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Truckstop participates in the E-Verify program. Learn more about the E-Verify program here: https://www.e-verify.gov/

Truckstop Privacy Policy