Sr Systems Analyst

Overview

The primary purpose of this role is responsibility for creating the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards. The Systems Analyst will act as a subject matter expert for assigned products, providing support for client operations, ongoing development, and maintenance activities. This role is part of the Global Hosting & Operations function, which focuses on ensuring that product service levels are met, researching and documenting bugs, and coordinating the execution and validation of product upgrades and environment maintenance .

Key Responsibilities

• Coordinate product activities across architecture, engineering, support, development, and the client to ensure service levels are met.
• Drive compliance with change control policies and processes across all products.
• Participate in product maintenance activities and provide production support for internal and client use of the product.
• Facilitate client case management across functional teams for the product.
• Interact with Business Analysts during the software build or configuration and testing process.
• Perform technical application configuration and configure/run reports at user request; research product behavior.
• Design and/or execute unit, system, and integration test plans for new developments/releases/reports.
• Maintain technical documentation based on standard operating procedures in support of the assigned application and/or client account.
• Identify common causes of defects, prioritize them, and systematically remove them.
• Gather and review functional requirements from the client; document functional defects and obtain clarification to better understand the scope and the problem.
• Propose solutions to client requirements/problems and leverage content and deliverables from blueprints and solution store to minimize turnaround time.
• Participate in weekly calls with clients to provide updates on deliverables, communicate risks, issues, and client participation needed to deploy the solution to production environments .

Qualifications

Education:

• Bachelor's Degree preferred .

Experience:

• 2-4 years of relevant work experience preferred.
• 2-5 years of practical experience in technical support, analysis, project management, or related functions required.

Travel Requirements:

• Up to 10% travel may be required.

Working Arrangements:

• Standard work week or as defined by assignment requirements.
• Primarily works in a standard office environment or remotely.
• May require after-hours, on-call support and/or holidays.
• On-call and after-hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.

Additional Responsibilities

• Ensure high-quality, innovative service to all clients, anticipating, meeting, and exceeding their needs and expectations.
• Establish high work standards and consistently deliver high-quality work.
• Prioritize tasks based on importance and maintain focus in the face of obstacles.
• Accept full responsibility for delivering high-quality and timely results.
• Effectively communicate information in a variety of ways and collaborate with others in the pursuit of common goals.

Why Altera?

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.