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Principal Loan Workout Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

Bachelor’s degree in Business or Finance, 7+ years of experience in collections, 4+ years of late-stage and legal collections experience, Proficiency in Credit Collections Software and Salesforce CRM.

Key responsabilities:

Manage high-value delinquent accounts
Collaborate with collections team and external agencies

Mulligan Funding, LLC Financial Services SME https://www.mulliganfunding.com/

51 - 200 Employees

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Job description

Headquartered in San Diego, Mulligan Funding serves as a leading provider of working capital ($5K - $2M) to the small and medium-sized businesses that fuel our country. Since 2008, we have prided ourselves on our collaborative, innovative, and customer-focused approach. Enjoying a period of unprecedented growth, driven by the combination of cutting-edge technology, human touch, and unwavering integrity, we are looking to add to our people first culture, with highly motivated and results-oriented professionals, to push the limits of what’s possible while creating value for all of our partners.

As a Principal Loan Workout Manager, you will manage a portfolio of complex accounts, ensuring timely and compliant resolution through close collaboration with the collections team, external agencies, and in-house counsel. This role requires expertise in late-stage collections, a thorough understanding of the legal collections process, and familiarity with regulatory requirements, as well as strong communication and negotiation skills to align loss mitigation strategies with organizational goals.

You will:

Manage high-value and legally complex delinquent accounts, ensuring efficient resolution while maintaining compliance with applicable regulations.

Collaborate with the collections team, external agencies, and in-house counsel to assess account statuses and execute tailored resolution strategies.

Prepare, review, and oversee legal documents, including demand letters, settlement agreements, and other account-related materials.

Negotiate repayment plans, loan modifications, or settlements with customers, balancing organizational goals/objectives with legal requirements.

Provide collection strategy and loss mitigation expertise to the account servicing and collections teams.

Build and maintain strong relationships with external vendors, including attorneys and collection agencies, to support account resolution.

Serve as the primary liaison between internal departments and external legal or collections agencies.

Monitor and report on portfolio performance, identifying trends and recommending process improvements to mitigate delinquencies and losses, and enhance operational efficiency.

Stay informed of legal and regulatory changes impacting collections, ensuring adherence to all relevant laws and policies.

Mentor and train junior team members, sharing best practices in collections and operational compliance.

Perform other duties as assigned.

You have:

A Bachelor’s degree in Business, Finance, or a related field.

7+ years of experience in account servicing and collections, or a related field.

4+ years of late-stage and legal collections experience, including complaints, judgments, garnishments, and liens.

Preferred experience with Uniform Commercial Code (UCC) law.

Proficiency in Credit & Collections Software, Salesforce CRM, and Excel.

Expertise in issue resolution, negotiation, outbound collection calling, skip tracing, and handling legal documents.

Strong power skills, including adaptability, collaboration, communication, creativity, critical thinking, customer service, emotional intelligence, organizational skills, problem-solving, and time management.

We offer:

Medical, vision, and dental benefits to support you and your family.

Flexible Spending Accounts (FSA) for eligible healthcare and dependent care expenses.

A 401(k) with matching contributions to help you plan for retirement.

Paid time off, including sick leave, vacation, and holidays.

Paid parental leave for growing families.

A Lifestyle Spending Account (LSA) for athletic and wellness expenses.

An employer-sponsored Life and AD&D policy, with options for additional coverage.

A Learning Stipend for professional development activities.

An Employee Assistance Program (EAP) and travel assistance services.

Complimentary snacks and refreshments in the breakroom.

A referral program that rewards you for bringing in top talent.