Conversant Group is an IT infrastructure and security consulting company based in Chattanooga, TN. We have provided technical, organizational, procedural, and process consulting services internationally since the company was formed in 2009. Unlike many IT security companies, Conversant Group has a unique perspective: technology is a tool, nothing more. Technology should support business, and the business should support the people.
About this position
The IT Contracts and Billing Specialist works closely with representatives from Sales, Customer Success, Implementation, IT Managed Services, and Finance in support of Conversant Group's clients. In this position, you are responsible for owning all aspects of IT service contract processing, including timely data entry and communication with internal stakeholders. The role requires a deep understanding of the order-to-cash process along with detailed experience of CPQ processes such as order and contract management.
Given every closed contract and project crosses your desk, and due to the nature of our operations, there may be instances where responsibilities extend or occur outside of normal business hours. This position reports to the Sales Operations Manager and is a part of the Operations Team.
Key Responsibilities:Oversee clean booking / deal closure, ensuring alignment and consistency between contract briefs and data across cross-functional systems (Salesforce and Connectwise PSA)Create and manage client contracts and projects in our billing system, including auditing and adjusting existing contractsCoordinate with internal stakeholders (including C-Level executives) to clarify and gather missing information or resolve ambiguous information for new contracts and projectsTrack financial milestones in contracts, such as COLA, and service consumption / true-upsEnsure accuracy and timeliness of information to the Billing Department for customer invoicingDeploy managed software licensing based on client and internal ordersEngage with managed software licensing vendors to resolve disputes and clarify contract specificationsSupport monthly, quarterly, and fiscal year-end close processes, ensuring accuracy in reporting and timely completion of tasksDeliver enablement and training on order-to-cash and clean booking best practicesEnsure compliance with federal, state, and international regulations, especially ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations)Assist the IT Purchasing and Logistics Specialist, when necessary, with efficient and accurate processing of equipment and related software / licensing renewal ordersAdvise on enhancements to existing processes as business scalesAdditional requirements as the job function maturesPreferred Skills and Qualifications:Bachelor's degree in Accounting, Business Administration, Finance, or a related field2+ years of experience in a finance, purchasing, procurement, operations, or related roleKnowledge of IT and Cybersecurity services preferredProficiency in using CRM and PSA systems (e.g., Salesforce, ConnectWise)Proven experience in processing complex service contracts in a fast-paced environmentStrong understanding of sales processes, pricing strategies, and contract managementExcellent analytical, problem-solving, and project management skillsExperience working with cross-functional teams including Sales, Finance, and ServicesDetail-oriented with a strong focus on accuracy and complianceExceptional communication and interpersonal skillsAbility to drive process improvements and adapt to changing business needsWhy work with us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
- Internal and external learning & development opportunities, including career advancement.
- Competitive compensation & benefits.
- Scheduled & flexible PTO programs.
- Family friendly programs
- Care packages
- Regular team building events.
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