Job description

We want you, please walk through the job details and fill out the MMM Application Form to proceed:

What we can offer:

Great company culture!
A lot of opportunity for growth and development
Permanent Work-From-Home opportunity
HMO and Dependent Coverage
Paid US Holidays
Paid Time Off
Free HIPAA Certification
Incentives e.g. performance incentives, referral bonuses, and attendance incentives

OVERVIEW:

The Salesforce Administration Manager at MyMountainMover is responsible for managing the Salesforce platform's daily operations and leading a team of Salesforce administrators. This role emphasizes people management, ensuring effective support for users, maintaining data integrity, and fostering cross-departmental collaboration. The Salesforce Administration Manager will also oversee system enhancements, troubleshoot issues, and enforce best practices for platform usage.

The ideal candidate has 4-5 years of Salesforce experience, with at least 2-3 years in a managerial role, and a proven ability to lead a team in maintaining and optimizing the Salesforce environment.

RESPONSIBILITIESANDDUTIES:

Team Management and Leadership:

Manage a team of Salesforce administrators, providing guidance, mentorship, and performance feedback.
Ensure proper workload distribution and oversee task completion to meet deadlines.
Foster a collaborative and supportive team environment.

Salesforce Administration:

Oversee the daily operation, maintenance, and administration of the Salesforce platform.
Ensure data hygiene, accuracy, and integrity by establishing best practices and monitoring compliance.
Manage user accounts, profiles, permissions, and roles to align with business requirements.

Training and User Support:

Develop and execute training programs to improve user proficiency and adoption of Salesforce.
Act as the point of escalation for user issues, providing timely troubleshooting and resolution.
Gather feedback from users to identify areas for improvement and enhancements.

System Monitoring and Optimization:

Monitor system performance and proactively address potential issues.
Identify and implement process improvements to enhance efficiency and user experience.
Manage regular system audits and security reviews to maintain compliance.

Collaboration and Communication:

Serve as a liaison between departments to gather requirements for Salesforce updates and ensure alignment with organizational goals.
Communicate updates, changes, and relevant information to stakeholders effectively.
Collaborate with external consultants and vendors when necessary to support system needs.

Reporting and Metrics:

Generate and distribute reports and dashboards to support data-driven decision-making across teams.
Track and analyze user adoption rates and propose initiatives to improve engagement.

Qualifications:

Top 5 Non-Negotiable Requirements:
Salesforce Certification: Salesforce Administrator certification is required; Advanced Administrator certification is a plus.
Experience: Minimum 4-5 years of Salesforce experience, including at least 2-3 years in a management role.
Leadership Skills: Proven ability to lead, mentor, and manage a team of Salesforce administrators.
Technical Expertise: Strong knowledge of Salesforce administration, including user management, data integrity, and reporting.
Interpersonal Skills: Excellent communication and collaboration skills for cross-functional teamwork.

Other Skills: