Social Media assistant

This is a remote position.

Job Description

As a Social Media Assistant, you’ll be at the heart of our client’s digital engagement strategy, playing a crucial role in maintaining their responsive and patient-centric approach. You’ll manage multiple social media accounts across various platforms, ensuring timely and professional responses to patient inquiries. This fast-paced role requires you to juggle content creation, community engagement, and basic graphic design, all while maintaining a consistent brand voice. You’ll be part of a dynamic team that’s shaping the future of healthcare delivery, with the opportunity to contribute to the growth of innovative telehealth services.

Responsibilities

• Monitor and respond to patient inquiries across multiple social media platforms, maintaining a 3-hour response time
  
• Create and schedule engaging content that aligns with the company’s brand voice and marketing strategies
  
• Perform basic graphic editing tasks to support content creation and enhance visual appeal
  
• Use Hubspot to manage support tickets and track social media interactions efficiently
  
• Collaborate with the US-based marketing team to ensure consistent messaging and brand representation
  
• Engage with followers through likes, comments, and shares to increase brand visibility and foster community
  
• Track and report on social media metrics to contribute to ongoing strategy refinement
  
• Assist in developing and implementing social media campaigns to support business growth initiatives
  
• Stay updated on social media trends and best practices to continually improve engagement strategies
  

Requirements

• Excellent written and verbal communication skills in English, with the ability to adapt tone for healthcare communications
  
• Proven experience managing multiple social media accounts simultaneously for a business or organization
  
• Proficiency in major social media platforms including Facebook, Instagram, LinkedIn, and Twitter
  
• Basic graphic design skills and familiarity with design tools like Canva or Adobe Creative Suite
  
• Strong attention to detail and ability to multitask in a fast-paced environment
  
• Customer service orientation with a friendly, professional demeanor
  
• Ability to work flexible shifts to provide ²⁴⁄₇ coverage
  
• Basic understanding of healthcare industry terminology and HIPAA guidelines is a plus
  
• Familiarity with Hubspot or similar CRM and social media management tools
  
• Self-motivated with the ability to work independently and as part of a team
  
• Adaptability to learn new tools and processes quickly
  

Requirements