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Customer Service Representative for a Data Protection Company in Australia (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Excellent communication skills, Experience in customer support or service, Technical understanding of software platforms, Ability to create documentation and training material.

Key responsabilities:

  • Responding to customer inquiries via multiple channels
  • Logging technical issues for development team

Virtual Coworker logo
Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
About Virtual Coworker
You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.
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Job description

As a Customer Service Representative, you will play a vital role in ensuring our business customers and their end-user clients have an exceptional experience with our platform. A typical day might include:

Customer Support:
• Responding promptly to customer inquiries via email, chat, or phone.
• Providing clear, empathetic, and solutions-oriented assistance to resolve issues.
• Guiding users through platform features and best practices.

Issue Escalation:
• Identifying and diagnosing technical issues requiring development team intervention.
• Logging detailed, organised bug reports or feature requests as tickets for the technical team.

Documentation and Training:
• Assisting in creating, updating, and improving help guides, FAQs, and training materials.
• Developing tutorial videos or walkthroughs for common use cases.

Feedback Collection:
• Designing and implementing customer feedback surveys.
• Analysing feedback to identify trends, pain points, and opportunities for platform improvement.

Proactive Outreach:
• Reaching out to customers to ensure they are satisfied and maximising the platform’s potential.
• Sharing updates or tips on new features.

Startup Support:
• Collaborating with the founder and other team members on ad hoc projects to drive the company’s success.
• Taking initiative to streamline processes and improve efficiency.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

System Level TroubleshootingNegative FeedbackInternal DocumentationCustomer SupportProcess ImprovementCommunity OutreachTutorialsEmployee Surveys

Other Skills

  • Empathy
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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