Business Operations Analyst MMA

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Days, Schedule: Days

Position Summary

The Business Operations Analyst for MMA is an internal liaison between MHS and MMA and supports front office ambulatory registration processes. The incumbent monitors and evaluates the quality and effectiveness of front office teams in all MMA locations, creating and delivering training as necessary to increase overall staff competency. The incumbent decreases denials caused by registration errors, increases upfront collections and improves the patient experience. Work situations require system level problem solving, interpreting information from a variety of sources, and complex data analysis. This role works with minimal supervision and requires the use of discretion and good judgment in decision making. External contacts include third party, private insurance payers and application vendors such as EPIC, Availity, One Health Port, and Provider One. The analyst works directly with MMA leadership and finance, IS-Application analysts, revenue cycle, ILD, and others as necessary, to assure efficient front office practices.

Requirements

• High School diploma or GED equivalent preferred
• BA in business, healthcare, or related field preferred
• Minimum three (3) years relevant healthcare systems and analytical experience including work in research and analysis of registration problems required
• Minimum one (1) year experience developing, implementing, operating, maintaining or using EPIC information systems in hospital and/or clinic settings

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $62,962.00 - $86,965.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.