Product Owner II

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We’re looking for a motivated, energetic Product Owner to join the CSG Customer Experiences (CX) Channels R&D organization and support our Digital Communications products. The Product Owner is the Feature authority for their team(s). The Product Owner II works closely with internal stakeholders such as Senior Product Owners, Product Management or Client Services, as well as external stakeholders, to understand the Feature Acceptance Criteria and ensure the overall implementation provides the intended value. They are responsible for defining individual Stories based on the Feature Acceptance Criteria and for prioritizing the team’s general backlog.

We are looking for a Product Owner II who will:

Preparation and Participation in PI Planning

• Receives Feature Solution Document requirements from Product Management or Senior Product Owner.
• With the support of the Senior Product Owner or Value Stream Architect, identifies Feature enablement work and communicates that to the team.
• Meets with their team(s) to expand the FSD with team-level details Stories and dependencies. Provides clarification necessary to assist the team with their story estimates.

Iteration Execution

Backlog Refinement.

• Is responsible for updating FSDs to reflect scope changes that were communicated to them.
• Coordinates with Senior Product Owner or Product Management to get alignment before adjusting the backlog priorities.
• Is responsible for adding detailed Story acceptance criteria prior to any team discussions.

Iteration Planning.

• For their assigned team, leads iteration planning meetings and is the main source for story detail and priorities.

Just-in-Time Story Elaboration.

• Based on cross-team discussions or guidance from a Senior PO or PM, ensures their team is leveraging valid test data and UI designs.
• Escalates relevant Feature/Story changes to a Senior Product Owner or Product Management.
• For their assigned team(s), is responsible for answering real-time questions from the team and coordinating with UX resources to update designs.

Story Acceptance.

• For cross-team features, is responsible for ensuring their team(s) component delivers the intended functionality.
• For their assigned team(s), make time for Story demos and provide final acceptance of the Story.

Understanding of Work Enablement.

• Understands the Stories for the next iteration and identifies enablement work necessary so that the team can effectively execute on the upcoming Stories.
• Keeps the Senior PO or Value Stream Architect informed regarding results from the enablement work.

Program Execution

• Is responsible for updating the System DEG and informing Senior POs and PM about any major system changes.
• Is responsible for reviewing Feature Overviews in the Release Notes
• Participates in bi-weekly System Demos

Inspection and Adaptability

• Works within their team(s) to define and implement improvement stories that will increase the velocity and quality.  

Is this opportunity right for you? We are looking for candidates who:

• Minimum of 5 years IT experience
• 3-5 years Product Owner experience with managing teams developing on any of the following technologies: JSON-based APIs, Voice/SIP, Messaging/SMPP.
• Experience working in an Agile development environment and managing iteration-level deliverables.
• Track record of successful delivery of medium and large scale software development projects to production.
• Proven willingness to be flexible and demonstrate collaboration with internal and external team members.   
• Ability to organize and influence customers and internal team members.   
• Excellent analytical, written, and oral communication skills.   
• Ability to document both technical details such as data flow diagrams or system integrations as well as document functional requirements in terms of user acceptance criteria.
• Ability to work with strong and dynamic personalities across various organizations including product management, development, and quality assurance. 
• Ability to read, write, speak and understand the English language in a business environment.  

Preferred

• Product Owner experience with B2C and B2B applications
• Product Owner experience with remote teams
• Product Owner experience with Customer Contact Solutions
• CSPO certification
• Experience with Product Development software suites: Aha!, Azure DevOps Boards
• Experience with Customer Contact solutions utilizing Voice and Messaging

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid.
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits  

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):