Clinical Intake Assessor

The Clinical Intake Assessor is responsible for utilizing a client-focused, strength-based approach to identify client needs and help inform a client's care path, and clinical recommendations. Assessment results are intended to guide in the development of the client care path and treatment objectives when treatment is recommended.

Core Responsibilities & Essential Job Functions

• Conduct client screening to determine medical necessity of Behavioral Health Treatment including interviewing clients and caregivers to gather clinical and medical information
• Review relevant reports and documentation to inform clinical recommendations.
• Use working knowledge of assessing and addressing risk.  Escalate high risk clinical concerns to supervisor.
• Write all reports and other clinical documentation in a professional and objective manner.
• Serve as a contact for clients and families and respond to all client inquiries within 2 business days; ensuring all client’s needs are met.
• Complete documentation regarding all interactions with the client, provider, and interdisciplinary team, using appropriate systems and procedures promptly, per agency policies.
• Supports Clinical Escalation Specialists and Client Case Manager and Provider Case Manager to address complaints and grievances by conducting client case reviews and client family outreach.
• Collaborate with providers regarding clinical concerns related to their client.
• Documents all client family complaints and grievances, and submits documentation to the Catalight Quality department, per policy requirements
• As appropriate, coordinate with CCS Clinical Case Managers to ensure appropriate BHT services.
• Participate in special projects and assist with additional duties/tasks as assigned by supervisor.
• Must adhere to all federal, state, and local laws/legislations as applicable as well as HIPAA laws and regulatory agencies.

Qualifications

Minimum Education, Experience & Training Equivalent to:

• California Licensed Mental Health Clinician. 
• Working knowledge of assessing and addressing risk and dangerous behaviors.
• Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required.

Knowledge & Skills:

• Able to conduct strengths based, client centered clinical screener and refer clients for clinically appropriate services.
• Sensitivity to working with an ethically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgement, flexibility, patience and discretion when dealing with confidential and sensitive matters. 
• Familiarity with the field of ABA, BHT, and knowledge of other community resources and agencies that serve this population preferred.
• Consistent demonstration of good judgment and decision-making skills while maintaining the highest level of confidentiality and discretion.
• Able to appropriately interpret and implement policies, procedures, and regulations.
• Knowledgeable in Microsoft Office (Outlook, Word, Excel, etc.)
• Ability to work in a fast-paced environment while effectively multitasking.
• Ability to work with various individuals across all levels within the organization.
• Ability to effectively de-escalate clients and families
• Demonstrated expertise in crisis management.
• Manage day-to-day responsibilities with or without supervision.
• Excellent verbal and writing communication skills.
• Strong interpersonal skills (i.e. advanced listening techniques: empathic, active and reflective listening)
• Strong client focused approach (i.e. ability to set clear boundaries and advocate for client/family needs)
• Strong time management and organizational skills.
• Must be highly detail oriented.
• Ability to work successfully on an interdisciplinary team.
• Must be available Monday through Friday and able to conduct assessments in designated time blocks.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
• Visual and auditory ability to work with clients, staff and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone for effective communication.
• Ability to stand or sit for extended periods of time.
• Frequently speaking and listening to clients, staff, and other professionals in meetings and on the phone.
• Frequent sitting and maintaining close visual attention to write reports and work at the computer.
• Visual and auditory ability to work with clients, staff and others in the workplace continuously.
• Ability to utilize computer and cell phone (iPhone).
• Frequent proofreading and checking documents for accuracy.
• Must be able to communicate effectively within the workplace, read and write using the primary language within the workplace.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.