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Spanish-speaking Customer Service Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Native Spanish speaker, English B1 level, Experience in customer service/sales is a plus, None.

Key responsabilities:

  • Provide excellent customer service in voice and writing
  • Guide customers on order decisions and status

AUTODOC logo
AUTODOC Large https://autodoc.group/en/career
5001 - 10000 Employees
About AUTODOC
We make mobility easy & sustainable. AUTODOC was founded in 2008 in Berlin and we are now a leading online retailer for vehicle spare parts and accessories. in Europe. We are a growing profitable technology company active in 27 countries with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward! We are transforming and looking for innovative, tech-driven, and agile talents to join us across Europe. It is important for us that our people feel a sense of impact, purpose and belonging within our organization - whether they work in an office space, in one of our warehouses or remotely. With our headquarters in Berlin- Germany, we also have several offices across Europe. Catch the ride! https://autodoc.group/en/about-us https://autodoc.group/en/facts-and-figures https://autodoc.group/en/news-room https://autodoc.group/en/career Legal notice: https://bit.ly/3LHWIg1
See all jobs

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

Job Description

What’s a normal working day like? You will:
  • Help us to develop our Customer Experience by providing excellent customer service in voice and writing. 
  • Guide our customers to make the right order decisions and clarify status on orders 
  • NOT do outbound. We only work with inbound services. 
  • We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. 

Who are you?
  • You native Spanish speaking and English B1
  • You enjoy being a skilful communicator with people and teams - both spoken and written
  • You are a trusted team player and want customers to be satisfied. 
  • Someone with experience in customer service and/or sales is a plus. 
  • You live in Portugal and look to stay long-term. 

What do we offer?
  • Competitive salaries based on your professional experience
  • Annual vacation of 25 working days and 1 additional day off on your birthday
  • Meals Allowance
  • Healthcare Insurance
  • Mental Wellbeing Program- providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
  • AUTODOC Corporate Discount
  • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
  • Free English and German language classes
  • Referral Program with attractive incentives
  • Flexible working hours and hybrid work
  • Fast growing international company with stable employment

Join us today and let’s create a success story together!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Sales
  • Teamwork
  • Communication
Are you interested?

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