Regional WA Agent Coordinator

About the role

This role is responsible for liaising directly with Regional Branches and Agents to obtain relevant information that is required for weekly and monthly reporting on business operations. It will also involve weekly DIFOT reporting for each Branch or Agent along with support for new agent establishment and set up.

As a member of the WA Regional Team, this role is critical to ensure proactive, high level of customer service and will focus on ensuring customer requirements are met in a timely manner.

What You`ll do

· Liaise with customers regarding outstanding queries and escalate where required.

· Ensure prompt response to customer enquiries (telephone and email), follow up, resolve, and escalate when necessary.

· Provide both internal and external customers with a high level of customer service.

· Liaise with Customers and Subcontractors.

· Create, maintain, and distribute various customer and operations KPIs.

· Process project work revenue and ensure profitability.

· Ensure that data entry into TGE Systems is in line with regional procedures, is accurate and completed daily.

· Create and manage connotes, operational spreadsheets and cross-referencing manifests.

What You’ll Bring

• Demonstrated experience in a support role within a transport or logistics environment.

• Practical experience in a customer service/operational environment with the ability to develop further.

• Good geographical knowledge of regional WA

• Understanding of accruals, and internal costs/allowances and knowledge and application of charging and billing systems and processes.

• Understanding of Chain of Responsibility.

• Good problem solving and analytical skills with excellent attention to detail

• Effective time management and self-discipline.

• Confident decision-making skills.

• Experience with PC packages Office/Excel- intermediate to advanced.

• Ability to multitask while meeting conflicting deadlines.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.