Field Service Engineer (Phoenix, AZ)

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Join Haemonetics Corporation as a Field Service Engineer and take your career to new heights. As a member of our Hospital Field Service team, you will have the opportunity to make a significant impact by providing exceptional customer service and technical expertise within our hospital division. In this role, you will be responsible for performing customer installations, repairs, upgrades, field plans and preventative maintenance on a variety of instruments within the areas of Arizona, New Mexico, Texas, Nevada, and Southern California. This position Field Service representative is to be in the greater Arizona area (Phoenix) to efficiently cover all customers within the territory. Take the next step in your career and apply today for this exciting role with plenty of growth opportunities and chances to expand your field service engineering skills.

Tasks and Responsibilities:

• Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales

• Serve as a focal point for problem resolution assistance to subsidiary or distributor support

• Responsible for editing, writing, and modifying Service and Training manuals and SOPs

• Install, upgrade, repair, and maintain instrument systems in defined territory

• Provide technical support to staff, contractors and customers

• Manage the Service Territory including distributor’s service staff

• Respond to service requests and ensure customer satisfaction

• Manage service parts inventory levels

• Complete all required documentation in service tool (SFDC) same day as service

• Provide timely and accurate reports as requested

• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

• Maintains routine contact with existing customer base

• Accurately complete expense reports weekly

  All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities

Preferred Educational Background:

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience

• 2-5 years relevant experience Field Service Experience

• Must be highly motivated and have strong problem solving ability

• Excellent verbal and written communications skills

• Must have good technical writing abilities

• Must be able to work independently and as a team player

• Computer experience and literacy a must

• Familiarity with field alignments, electrical/electronics, and mechanical systems

• Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

• Travel requirement: 65% depending on geography and customer utilization

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