Working at Freudenberg: We will wow your world!
Answer incoming phone calls in a timely and courteous manner.
Accurate data entry of sales orders and customer information in applicable software programs.
Respond to incoming fax, e-mail, and mail orders for all customer types.
Process and confirm orders.
Answer basic province-specific health plan questions.
Explain product return requirements, including restock fees.
Resolve shipping delivery issues.
Participate in all product and sales promotions.
Part-time position (20-30 hours per week) aligned to the EST time zone workday.
Excellent verbal & written communication skills; fluency in English and Quebec French.
Must have a minimum of 6 months experience in Medical/Pharmaceutical industry or one year in customer service; knowledge of medical terminology.
Relates well with customers; is empathetic to customers with speech deficits.
Proficiency in Microsoft Office suite.
Ability to multi-task, prioritize, and manage time effectively with minimal supervision.
Good reasoning abilities and sound judgment.
Extremely punctual, reliable, and organized.
Self-motivated to problem solve.
Ability to work independently and as a member of a cross-functional team.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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