IT Support Engineer (EST Time Zones)

I am Frank, Head of Security & IT at Ashby, and I'm looking for our first dedicated IT hire to join Ashby.

I started my career racking and running Linux servers, firewalls, and switches in data centers. I then switched to Corporate IT, where I helped several companies scale (e.g., Credit Karma, Lattice). I typically came in as the first hire and set up processes and teams. A couple of years ago, I decided to use the security knowledge I gained in Corporate IT and focus on Information Security for the remainder of my career.

After I joined Ashby, I implemented some tools and processes on the IT side that helped Ashby scale and its employees work more efficiently.

Now, I am looking for the first dedicated IT hire to join Ashby, be the primary contact for all things IT, and continue the build-out of our IT function. There will be some user-facing support as well as work in the backend systems we use (e.g., Okta). I will still be around to help and provide guidance if asked, but I’ll trust you to take care of IT independently. 

I think it’s important to reassess processes and tools as a company grows constantly: what worked with 100 people and one hire a week does not work anymore with a company of 400 people and five new hires every week. Therefore, I am looking for a person who sets a high bar for their work and the work of others, is responsive, and considers the long-term effects and challenges when addressing a problem.

Role Requirements

• Customer Service Orientation

• Attention to detail but striving for execution

• 3 years of experience in a similar role

• Familiar with working and troubleshooting  in an international remote environment

• Okta SAML, SCIM (ideally Okta Workflows)

• Kandji or similar MDM

• Apple Mac best practices

• Google Workspace

You should apply if

• You are curious and want to learn new technologies and solutions

• You want to provide phenomenal customer service but can also enforce rules and policies

• You are constantly looking for improvements to the status quo

• You like scheduling and managing tasks and projects on your own

You should not apply if

• You expect a lot of documentation on how to do your job

• You expect a lot of ongoing guidance on daily tasks

• You thrive in an in-office environment

Benefits

• Competitive salary and equity.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

• If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.