Manager, Planning & Delivery

How will this role have an impact?

The Sr. Manager of Planning and Forecasting will have a critical role in driving improved cross-functional decision-making processes through the development of robust business tools, data analysis, and operating cadences. This role will imbed deeply across numerous departments within Signify Health’s Product and Member Engagement teams to understand the business, and collaborate and communicate effectively with internal stakeholders, such as Finance, Network Operations, Production, Product, Clinical Operations, and Customer Success in all aspects to evaluate cross-functional capacity and labor constraints, confidently predict operational forecasts, and make recommendations to senior leadership as to planning and forecasting of our production volume. 

This role will report to our Sr Dir, Product

What will you do?

• Develop, test, and implement forecasts for production volume, through both top-down and bottoms-up approaches, with a particular focus on call center staffing, in both reactive and proactive manners
• Evaluate operational trends that impact production volume, such as product improvements, right party connects, reach rate conversion, call center performance, schedule rates, partner channel scheduling, and capacity fill & conversion
• Work cross-functionally to gather, validate, and interpret cross-business inputs to drive overall production volume forecasts, including ranged estimated based on input sensitivity
• Create and maintain capacity planning models for short-term and long-term forecasts
• Create, modify, and/or execute cross-functional planning & forecasting review cadences, ensuring cross-functional alignment and execution against 12 month plan
• Translate customer needs into technical and functional requirements documentation that drive action and provide sound direction to the developers in Product, Analytics, and Data teams
• Scope, size, define, and prioritize incoming data projects within existing prioritization infrastructure to streamline the execution of the top priorities while maintaining integrity to delivery of core analytics
• Own the operational reporting roadmap and maintain constant communication with business stakeholders to ensure program reporting needs are captured, priority changes are properly channeled, and quality within data governance
• Support the development and refinement of current processes, developing metrics and KPIs, and providing input for workflow enhancement and new process development to improve and close gaps
• Assist with business case creation for key pilots or initiatives that may impact operating forecast or production volume
• Conduct root cause analyses in a solution-oriented manner where results do not align with expectations and share insights on appropriate corrective action to strengthen business performance
• Deliver accurate and well-timed reports/dashboards that provide actionable insights
• Instruct, educate, and present analyses to senior management
• May also assist Sr. Dir, Product in other key strategic or cross-functional initiatives

We are looking for someone with:

• 5+ years of relevant experience in operations and/or labor planning or financial reporting, Bachelor’s degree in fields of information science, health informatics, statistics, applied mathematics, or related field preferred
• 3+ years of experience analyzing large datasets to perform cost, utilization and financial analyses and deliver key insights to internal clients
• Advanced proficiency in Excel required, Strong SQL skills preferred (ability to perform complex queries combining tables and subqueries)
• Experience with SQL and Power BI and/or Tableau
• Excellent communication skills and the ability to clearly communicate messages that link business issues, financial results, and strategy
• Demonstrated ability to effectively analyze and interpret relevant business and resource information and data to support decision-making processes with experience in supporting labor forecasting, budgeting and resource modeling
• Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture
• Knowledge of workforce management principles & methodologies
• Quantitative/qualitative data analysis, data visualization to industry-specific problems.
• Ability to work cross-functionally to communicate with technical and non-technical groups
• Ability to effectively diagnose potential barriers and propose resolutions that have measurable and positive business impact; ability to think critically
• Excellent written and verbal communication, professional writing, and presentation skills
• Experience using data science techniques to collect, analyze, and interpret large data sets.
• Experience gathering requirements and writing in an analytics environment

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.