SLATE COACH
Reports to: Senior Director of Slate Partnerships
Classification: Contractor
Location: Remote
Company Overview
enrollmentFUEL is a comprehensive Strategic Enrollment Management (SEM) solutions provider with over 300 years of enrollment management experience. Our holistic, tailored, and institution-specific approach uses detailed analysis, emerging and proven technologies, actionable reporting, and targeted tactics to help client-partners meet enrollment goals. Our services bring together all the elements of admissions and financial aid, including Student Search, digital marketing, effective communication plans, recruitment strategies, scholarship metrics, financial aid policy and process enhancements, CRM solutions, temporary staffing, coaching, and training. enrollmentFUEL is on a mission to delight, champion, and stretch college and university leaders with our winning culture, distinctive core values, and demonstrated expertise.
Position Overview
The Slate Coach is responsible for working directly with enrollmentFUEL client-partners to implement Slate and/or improve their work within their Slate instance. This individual works closely with external client-partners to create solutions to ensure they are utilizing Slate effectively and efficiently, and they will use their customer service skills to drive client-partner retention and satisfaction.
Essential Duties and Responsibilities
- Serve as Project Manager for assigned client contracts; oversee assigned projects as the primary client contact, alongside an Account Manager
- Define deliverables; implement and monitor the schedule for project milestones, development, and completion
- Promote a positive, solution-focused atmosphere that aligns with enrollmentFUEL’s core values
- Evaluate and develop responses to client questions and requests
- Ensure campaign promises are being met while delighting the client-partner
- Coordinate educational training sessions and strategic reviews with client-partners to embody enrollmentFUEL’s “teaching and learning” and “unrivaled guidance” philosophies
- Explore and identify upsell opportunities to fulfill the strategic initiatives of assigned client-partners
- Effectively build meaningful and personal relationships with client-partners to retain their loyalty; in coordination with the assigned Account Manager, work to execute a successful retention strategy
- Assist with creating policies and user manuals for enrollmentFUEL’s instance of Slate
- Attend the Slate Talk weekly collaboration meeting with the Slate team, as available
- Attend Technolutions webinars, trainings, and community conversations to remain a vibrant user and learner of the Slate platform
- Represent enrollmentFUEL in a professional manner
- Uphold the mission and core values of enrollmentFUEL
- Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Supervisory Responsibilities
None
Qualifications
- Two or more years of experience in the CRM Slate; implementation experience preferred
- Strong oral, listening, and written communication skills
- Ability to build relationships and trust with partner institutions; ability to engage with cabinet-level college constituents and project team members
- Excellent organizational, analytical, critical thinking, problem-solving, and interpersonal skills
- Ability to work independently and as part of a team
- Ability to communicate technical concepts to a non-technical audience
- Willingness to learn to use new technologies and tools
- Demonstrated experience, formally or informally, teaching, coaching, or leading professional training sessions
- Ability to teach new users the specific skills required to carry out their job duties
- Ability to work remotely in a fast-paced, changing environment; adaptability regarding new and changing processes and products; able to juggle multiple priorities at the same time
- Professional, friendly, and customer-service oriented; interpersonal skills including tact, patience, and courtesy
- Expertise in Microsoft Office Suite, particularly Outlook, Excel, Word, and PowerPoint
- Bachelor’s degree preferred
Work Distribution
60% - Client-focused project planning, development, consulting, execution, implementation, and retention
25% - Virtual meetings with client-partners
5% - Preparing presentations, quotes, and proposals
5% - Traveling for consultant work at institutions
5% - Other
Physical Demands
- Visual and auditory acuity with speaking and hearing ability sufficient for headset/phone usage and conversations
- Manual dexterity sufficient for work on a computer
- Ability to stand or sit, in alternating fashion, for long periods of time
- Ability to lift and carry up to 25 pounds, on occasion
- Ability to travel to work functions out-of-state, when needed
Travel
Periodic travel required, up to 5%.
enrollmentFUEL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
