Client Service Representative - LATAM

We at P2P.org are the largest staking and restaking operator, with a TVL of over $8B 🔝

We are constantly focused on launching new yield products: for example, in Polkadot (adding +15-20% to NRR) and Ethereum, where we offer significantly higher NRR (+40%) than any other staking operator 💪

We also keep an eye on exciting projects and launch new networks such as TON, Avail, Monad, and Babylon. We strongly believe in Bitcoin and the DeFi ecosystem around it, and we have a dedicated team focused on finding the best yield solutions based on Bitcoin.

We work with partners like BitGo, Crypto.com, Ledger and ByBit.

We are actively expanding our product line, exploring RWA, data, yield, and service products for exchanges, custodians, and banks

P2P.org unites talented individuals globally ❤️

Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future 💰

P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.

Responsibilities

You Will 🚀

• Provide exceptional customer service to clients and prospects, ensuring timely and accurate responses to inquiries, issues, and complaints.

• Serve as customers’ primary point of contact, handling their requests and concerns professionally and empathetically.

• Assist customers with onboarding and guide them through the staking setup, addressing any questions or difficulties they may encounter.

• Collaborate with the technical teams to troubleshoot and resolve customer issues related to staking, node operation, wallet connectivity, or other technical challenges, escalating more complex problems as necessary.

• Continuously monitor customer satisfaction levels, identifying areas for improvement and proactively suggesting enhancements to existing processes and services.

• Work with the marketing team to contribute insights and feedback based on customer interactions, assisting in developing customer engagement strategies and campaigns.

Requirements

You Have 🤓

• 3+ years of experience in technical support or a related technical degree.

• Fluent English proficiency (C1/C2 level or higher).

• Strong ability to work autonomously and take initiative.

• Experience in the Web3 industry is a strong advantage.

• Willingness to work a "Two in, two out" 12-hour shift schedule.

Conditions

What we offer ➡️

At P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟

• Competitive salary level in $ (we can also pay in Crypto)

• Well-being program

• Mental Health care program

• Compensation for education, including Foreign Language & professional growth courses

• Equipment & co-working reimbursement program

• Overseas conferences, community immersion

• Positive and friendly communication culture

P2P.org is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.