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Scheduling Analyst

Remote:

Full Remote

Contract:

Full time

Salary:

52 - 140K yearly

Experience:

Mid-level (2-5 years)

Work from:

Utah (USA), United States

Offer summary

Qualifications:

College level education or equivalent experience, 2 years of experience in healthcare staffing or VMS, Proficiency with Microsoft Office Suite, Ability to work effectively in multiple technologies.

Key responsabilities:

Manage assigned facilities for maximum coverage
Develop and maintain strong working relationships with partners
Communicate escalations to internal stakeholders
Conduct user training and support for facilities

CHG Healthcare Large https://www.chghealthcare.com?source=MRC_site_linkedin

1001 - 5000 Employees

See all jobs

Job description

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country.

Locumsmart is looking for a Scheduling Analyst to join our Customer Success/Support department. Scheduling Analysts manage the day-to-day interactions and progression of workflow between vendor and facility level contacts helping to ensure that we are providing positive experiences for all external members. The Scheduling Analysis team’s primary objective is to help facilities obtain the greatest amount of coverage requested to ensure continuity of care by opening scheduling needs, monitoring provider availability, consulting on potential gaps, and encouraging vigilant communication between site and vendor contacts. Attention to detail, ability to multi-task and prioritize, and a strong customer experience orientation are essential for success in this role.

Responsibilities:

Manage assigned facilities to help ensure maximum amount of coverage by auditing schedules and confirmed coverage to identify gaps and act as a consultant to collaborate on solutions with key stakeholders to fill identified gaps
Develop and maintain strong working relationships with external and internal partners
Act as conduit between vendor and facility contacts as needed regarding potential issues, coverage changes, questions, etc.
Effectively communicate escalations to internal stakeholders
Follow created workflow processes to ensure accuracy and cleanliness of Locumsmart platform
Conduct user training and support for assigned facilities via live chat, video conference, and phone as needed
Facilitate calls and meetings
Propel all assigned workflow responsibilities forward and problem solve or escalate any delays
Creation of development tickets for any issues uncovered while following workflow processes

Qualifications:

Ability to work effectively in multiple technologies simultaneously
Capacity to work quickly, without sacrificing attention to detail or quality
Strong customer experience orientation
Effective communication, both verbal and written
Ability to block out distractions to follow outlined processes while prioritizing escalations as needed
Superior memory recall and ability to manage large amounts of data
Capability to learn and master new technologies
Proficiency with Microsoft Office Suite

Education and Years of Experience:

College level education or equivalent work experience
2 years of experience in healthcare staffing, VMS, or with a locum tenens vendor

Preferred:

Experience with any of the following technologies:
Locumsmart Platform
Trello
Jira
Qgenda
ShiftAdmin
AMION
Previous experience with other VMS platforms

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $51,700 -- $140,300 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different? You.