Customer Care Specialist, Passport

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 10 million meals. 

Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our team and help bring do-good, feel-good eating to the world.

About the Role

As a Passport Customer Care Specialist, you will work closely with your team members to ensure white-glove service for our versatile fintech product. You will receive training to be fully versed on Sharebite’s product offerings, learn customer dynamics and operations, and utilize problem-solving skills to find satisfactory solutions for our clients. This role works in a specialized Customer Care capacity - this team is a tight-knight group who tackles nuanced Customer Care matters, as well as taking opportunities to turn customer feedback into product development ideas. You will work closely with the Passport Team Lead to maintain highly efficient day-to-day operations, and keep excellent customer satisfaction for one of our quickest-growing products.

What You’ll Do 

• Work directly with customers to answer questions and resolve problems.
• Utilize email and phone calls to provide white-glove service in a timely manner.
• Ensure that Customer Success operations, procedures, and systems are adhered to.
• Work with the product to identify improvement opportunities, relay customer feedback, and develop best practices.
• Collaborate with the Passport Team Lead and other Customer Care Associates to ensure smoothness and efficiency in daily operations.

Required Skills & Experience 

• 1 year of experience in a customer service or operations role preferred.
• Experience in Fintech or quickly advancing technical fields preferred.
• Excellent communication skills - you feel comfortable with written and verbal correspondence.
• Empathy - you are able to identify with customer dilemmas, and assist in a compassionate manner.
• Problem solving skills - you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product. 
• Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and develop.
• Dynamic - you’re comfortable with the nuances of a developing team, and enjoy thinking dynamically to solve problems on the fly. You can take core concepts and apply them to any situation. 
• White-glove mentality - you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience.
• Self-Starter - you’re comfortable working on a leaner team, and excited to have a hand in developing product ideas.

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $40k - $52k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits.