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Manager, Fraud Quality Operations

extra parental leave - work from anywhere - fully flexible

Remote:

Full Remote

Salary:

92 - 104K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years in training and quality assurance, Experience in online learning solutions, Expertise in training program design, Deep understanding of fraud and payments operations.

Key responsabilities:

Lead training and quality assurance programs
Build and mentor a team of trainers

Underdog Fantasy Leisure & Entertainment Scaleup https://underdogfantasy.com/

201 - 500 Employees

See all jobs

Job description

Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why it’s unique:

Lead the design and management of comprehensive training and quality assurance programs for Fraud & Payments Operations, driving team performance and operational excellence.
Build and mentor a high-performing team of trainers and QA specialists, empowering them with the skills, tools, and knowledge to succeed in a fast-paced environment.
Collaborate with leadership to set and monitor key performance indicators (KPIs) for training effectiveness and quality assurance, implementing improvements as needed.
Stay at the forefront of learning and QA innovations, ensuring that training methods and processes align with industry best practices and evolving operational needs.

Who you are:

3+ years of experience in training and quality assurance, with proven success in leading learning and performance management teams.
Expertise in designing and delivering training programs, with the ability to develop both in-person and online learning solutions.
Experienced with building training and QA plans that support business goals and optimize team performance.
Passion for mentoring and empowering others, with the ability to lead, inspire, and elevate teams in a dynamic operational environment.

Even better if you have:

Experience in Fraud and Payments or industries like online sports betting or daily fantasy, with a deep understanding of operational challenges in these areas.
A qualification in training design or delivery, with additional experience in developing online learning modules.
Strong knowledge of QA systems and metrics, with a data-driven approach to assessing and improving team performance.
A keen interest in staying current on learning/QA trends and innovations, with a proactive approach to integrating new methodologies and technologies.

Our target starting base salary range for this position is between $92,000 and $103,500, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
16 weeks of fully paid parental leave
A $500 home office allowance
A connected virtual first culture with a highly engaged distributed workforce
5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.