Junior Site Reliability Operations Technician

The Role

Kaizen Gaming is looking for a Junior Site Reliability Operations technician to help provide 24/7/365 support for the network & systems. The ideal candidate will need prior NOC experience and be capable of multitasking in a fast-paced environment; this includes prioritizing, troubleshooting, and responding to alerts/alarms according to standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible and a self-starter with a positive attitude to face the challenges of a high-energy organization. This position may require evening, night, and/or weekend hours to include holidays after the training period.

Key Responsibilities:

• Proactively monitor all production networks, applications, and services;
• Respond to alerts/alarms according to standard operating procedures;
• Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting;
• Work and escalate issues/network events internally and externally with various providers/vendors;
• Facilitate communication between teams during incidents;
• Participate in an on-call rotation with the rest of the NOC team;
• Track all issues in a ticketing system;
• Document and process all support requests;
• Collaborate with third-party vendors, both during routine deployment and outages;
• Ensure escalations are handled in a professional and consistent manner.

Qualifications:

• Basic knowledge of TCP/IP;
• Principles of computer hardware and software configuration, operation, and troubleshooting;
• Entry-level experience with operating management tools and understanding reporting;
• Problem-solving skills, strong attention to detail, and results orientation;
• Motivation, commitment to quality, and teamwork are essential;
• Ability to communicate orally and in writing in a clear and straightforward manner;
• Ability to use personal computer and software applications (i.e. Word, Excel, etc.);.
• Ability to work in a self-disciplined environment;
• Well-organized with good time management skills;
• Must be available to work non-standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay & bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

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