Home and Auto Insurance Verifier

Start date: March 10th, 2025

Pay Rate: $16.66/hr. plus monthly bonus potential after 90 days

Hours: Monday - Friday, 8:30am- 5:30pm EST or 9:00am- 6:00pm EST

Who is Revenue Group?
Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation.

Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.

Our employees voted us Top Workplaces 3 years in a row!

What Will Your Role Be?
As a Home and Auto Insurance Verifier you are required to research accounts where insurance information is not on file to verify if the policy has renewed, is active, or has been replaced. Home and Auto Insurance Verifiers are required to make outbound phone calls to agents, carriers, and/or borrowers in order to obtain the necessary verification or documentation using certain client or industry quality standards. Carrier B2B websites are used to validate coverage where phone calls may not be required and sending letters via fax or email may also be required.

The Home and Auto Insurance Verifier will be responsible for:

• Placing outbound calls for assigned lender relationships including, assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Check insurance websites for proof of coverage and printing proof for data entry
• Contact agent to verify Break in Coverage (BIC) dates
• Help in all other (non-assigned) queues for OSC & LSC accounts when needed
• Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
• Attend departmental meetings as requested
• Maintain appropriate, professional working relationships with clients and other employees
• Other duties as assigned.

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Experience Needed:

• Call Center (Insurance and Banking Only)
• Customer Service
• Insurance Background (Home or Auto)

Internet Connection:

• High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.
• Smartphone: Android or iPhone (will be necessary for dual authentication requirement)

Workspace Guidelines:

• Work area must be quiet and free of distractions
• Work area must have adequate lighting without glare
• Desk, chair and work space must be ergonomically correct and designed to safely accommodate the equipment

Work Requirements:

• Background check
• Financial check
• Drug screening

Our Benefits:

• 100% Paid Training
• 401(k) matching
• Paid Time off (PTO) – Up to 10 days your first year!
• 8 Paid Holidays – Including your birthday!
• Referral Program
• Employee Assistance Program (EAP)
• Growth & Continued Training
• Dental & Vision insurance
• Health insurance (including Long & Short-Term Disability)
• Life insurance (Company Paid)
  

EEO Statement:
We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.

PM21