Collections Specialist

About Us

MoneySolver, also known as Tax Defense Network (TDN) is a national tax company that is dedicated to changing the lives of our clients by providing superior customer service and affordable tax debt solutions. Since 2007, our company has worked tirelessly to be one of the best in the tax debt services industry by ensuring our customers’ best interests are always put first. If you’re looking for an exciting career with great benefits and flexibility, consider joining the TDN/MoneySolver team. We are always on the lookout for compassionate, talented tax professionals who want to make a difference in other people’s lives.

Why Work Here

* Winner of Glassdoor best Place to Work 2020

* Winner of Jacksonville Business Journal Best Places to Work 2021

* Full range of benefits including medical, vision, disability, PTO, etc.

* $1 employee dental coverage premium bi-weekly

* 401(k) plan with match that vests immediately

* 4 weeks paid parental leave

Job Summary
The Client Loyalty Specialist role is a non-traditional, first-party collections role that successfully administers the billing process, from client set-up through invoicing, to support a client-focused environment. The Client Loyalty Specialist provides customer service by making daily outbound calls and receiving inbound calls using an automated dialer system, notifying individuals of their outstanding account balances, assisting in finding funds to meet obligations and making arrangements for payment of those accounts in full. You will also provide efficient and accurate account updates on computer files for every client interaction.
We offer a competitive starting wage plus generous bonus opportunity.
We provide several weeks of training to ensure your success.

This position is FULLY Remote. Prior remote call center experience is expected. Spend more time with your family and save money on commuting!

You must reside in FL, GA, TN, NC, TX, OK, VA, IL, MI, or KY  

Job Responsibilities

This position involves using a customer service and motivational approach to help clients understand and pay their contractual fees for our services in full. You will use your knowledge to make decisions on when and what action should be taken, according to procedures, to collect past due amounts. You will access, navigate, and interpret information within multiple software platforms to aid in call handling and payment problem resolution. You will frequently be required to navigate multiple systems during the course of a single phone call. All client interactions must be accurately documented. A confident personality, excellent attendance habits, and professional speaking voice combined with a dedication to single-call resolution will make job success likely.

1. Contact clients via phone, email, or mail to negotiate payment plans for outstanding debts.

1. We use a dialer, 8 hours daily to make client contact calls. 
2. Email confirmations to clients of payment transactions processed and installment schedule changes implemented are required.
3. Submit manual mail requests as requested by clients for contracts and invoices.
4. Must be able to prioritize assignments and handle multiple tasks within established deadlines in a fast-paced, time-critical environment.

2. Document all collection activities and communications with customers in the company’s collection software.

3. Ask probing questions to assess the risk of extending payment terms to clients.

4. Respond to and resolve client and/or internal inquiries in a timely manner.

5. Establish and maintain effective and cooperative working relationships with customers.

6. Comply with federal, state, and company policies, procedures, and regulations.

7. Perform basic research and reconciliation of payments and customer transactions, and communicate discrepancies to management team.

8. Support other team members.

Qualifications

• Good communication skills, clear speaking voice and ability to talk and type at the same time
• Problem solving and creating thinking skills
• Strong attention to detail with a dedication to accuracy
• The drive and dedication to do whatever it takes to ensure customer satisfaction
• Assertive and results-oriented with strong desire to achieve goals
• Mature, confident, respectful and a strong work ethic
• Must be self-motivated, reliable, flexible and have excellent attendance
• Strong typing skills, PC skills and ability to type at least 30 wpm
• High School Diploma or equivalent required
• 3+ years of experience in billing, collections, cash application, and AR research or other relevant experience, project billing experience preferred
• Proficiency with Microsoft Office applications and one of the commonly used accounting ERP systems, such as NetSuite
• Prior remote call center experience preferred