UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides technical, professional, cyber security and managed services.
This is a full-time remote position; however, you must reside in one of the following states: AK, FL, GA, NC, SC, OK, TN, TX, MO, VA
VP & GM, Managed Services Provider
We are an emerging Managed Security Services (MSS) and Managed Services Provider (MSP) business seeking a hands-on leader to define, validate, and scale our service offerings. As VP/GM, you’ll spearhead the go-to-market (GTM) strategy, develop a sustainable lead source, and refine solutions based on customer feedback. Success requires P&L management, lean processes, and team leadership in cybersecurity, cloud, and IT infrastructure.
Responsible Outcomes:
Joint GTM & Lead Source
- Develop a cohesive GTM plan, integrating partner channels and marketing funnels for consistent, qualified leads.
- Refine MVP offerings through market feedback, ensuring alignment with core client needs.
Validate MSP/MSS Offering
- Acquire early-adopter customers to pilot services and rapidly iterate solutions.
- Deliver 1–2 MVPs showcasing clear ROI and shaping our service roadmap.
Revenue Growth & Market Penetration
- Drive double-digit annual revenue growth by expanding into target segments (SMB, mid-market, enterprise).
- Strengthen sales and marketing alignment to efficiently convert leads into paying customers.
Operational Excellence & Scalability
- Maintain SLA and security benchmarks with agile, ITIL-informed processes.
- Optimize operations for fast scaling, ensuring robust incident response and minimal downtime.
Financial Performance & Burn Management
- Own the P&L, monitoring budgets, cost discipline, and cash flow.
- Evaluate service viability quickly, pivoting or discontinuing offerings if traction is limited.
Customer Satisfaction & Market Reputation
- Deliver high-touch support and proactive service to earn strong NPS and retention.
- Position the MSP as a trusted partner in managed IT, cybersecurity, and cloud infrastructure.
Responsibilities:
GTM Strategy & Lead Source
- Architect and execute the GTM plan, balancing quick wins with long-term positioning.
- Collaborate with marketing/channels to create joint offerings and sharpen messaging.
Service Delivery & Portfolio Management
- Oversee day-to-day managed IT services (infrastructure, security, cloud), ensuring SLA compliance.
- Implement lightweight processes that enable rapid pivots based on customer needs.
Financial Stewardship & Resource Allocation
- Continuously refine financial models, tracking ROI and overhead efficiency.
- Strictly manage burn rate, proactively cutting unproductive spend to preserve profitability.
Team Leadership & Culture
- Recruit and mentor top-tier talent, fostering a culture of innovation and accountability.
- Define clear metrics tied to early milestones, keeping the team focused on growth targets.
Market Research & Competitive Positioning
- Track industry trends in cybersecurity, cloud, and IT automation to differentiate our solutions.
- Seek strategic partnerships (vendors, resellers) that accelerate brand visibility and market share.
Executive Collaboration & Reporting
- Provide data-driven updates on traction, pivots, and resource needs to the President and stakeholders.
- Ensure cross-functional alignment (product, marketing, finance) for cohesive execution.
Qualifications:
- Experience: 10+ years in MSP/MSS or IT services; proven track record of launching or scaling solutions in dynamic markets.
- Technical Acumen: Deep knowledge of cloud computing, cybersecurity, network infrastructure; ITIL familiarity preferred.
- Financial Expertise: Skilled in P&L management, forecasting, and burn discipline in early-stage or high-growth settings.
- Sales & Marketing Savvy: Adept at designing GTM strategies and cultivating leads from scratch.
- Leadership: Builds high-performance teams, embedding a customer-first mindset.
- Adaptability: Thrives in ambiguity; iterates swiftly based on feedback and market shifts.
Why Join Us?
- Greenfield Opportunity: Shape a newly forming MSP/MSS division at a pivotal stage.
- Hands-On Leadership: Own both strategic vision and tactical execution.
- Innovation Culture: Agile team dedicated to cutting-edge IT solutions.
- High-Impact Role: Directly influence revenue trajectory, brand reputation, and operational scale.
What UDT offers you
Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status
