Senior Salesforce Business Analyst

It's fun to work in a company where people truly believe in what they are doing!

NEOGEN is seeking a Senior Salesforce Business Analyst who will lead a team in Salesforce Sales & Service Cloud optimization and expansion projects in support of Neogen’s commercial business strategy.

This is a fully remote position, allowing you to work from anywhere within the United States. However, candidates must be willing to travel periodically for in-person meetings and team events up to 20% both domestic and international.

Essential Duties and Responsibilities:

• Lead complex, cross-functional projects in Salesforce Sales and Service Cloud from ideation and requirements gathering to implementation and hypercare support
• Lead a team of onshore and offshore Salesforce business analysts, admins, and architects, including providing clear work priorities and supporting team member growth and development
• Develop a deep understanding of Neogen business processes and strategy through collaboration and regular engagement with key stakeholders and process owners.
• Prioritize project and enhancement work based on business strategic needs, manage sprints and overall work backlog, and communicate to other teams and stakeholders with clarity and transparency.
• Gather and document systems and process requirements through meetings, workshops, site visits, and job shadowing; create and maintain documentation on Salesforce business processes
• Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs
• Analyze/document current and future business process models, high-level requirements (scope), and detailed functional specifications and/or stories; and communicate to the developers and extended team effectively
• Collaborate with other application teams to ensure end-to-end process integration and consistency
• Willingness to learn related applications and integration technologies that contribute to the end-to-end process integration with other customer experience applications
• Advises on business requirements and solution options, bridging the gap between people, process, and technology
• Facilitate testing of new Salesforce functionality rollouts
• Create training materials and conduct user training
• Research, evaluate and recommend recent technologies to support the growth and strategic direction of the business
• Perform new release evaluations and execute new functionality rollouts

Education and Experience

• Bachelor’s degree in related field or equivalent experience. 
• 5+ years of Salesforce business analyst experience with a global organization. 
• Salesforce Administrator Certification preferred.

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.