IT Disaster Recovery Lead

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

The IT Disaster Recovery (DR) Lead is responsible for the development, implementation, testing, and management of the organization's IT disaster recovery strategy to ensure IT resilience in the event of a crisis. This role involves overseeing DR planning, coordinating recovery operations, conducting regular testing, and ensuring that all IT services can be restored in compliance with service-level agreements (SLAs). In alignment with the Enterprise Business Continuity Program, the IT DR Lead works closely with Enterprise Business Continuity Program, IT, Information Security, business stakeholders, and external vendors to maintain continuity of critical systems, applications, and data to and minimize downtime during disruptions.

Job Responsibilities:

Disaster Recovery Planning

• Develop and maintain the organization’s IT disaster recovery strategy and detailed technology system and application recovery plans.
• Ensure alignment between the disaster recovery plan, business continuity strategies, and overall organizational goals.
• Collaborate with IT and business units to identify critical systems, dependencies, and recovery time objectives (RTO) / recovery point objectives (RPO).

Service Ownership

• Act as the service owner responsible for the disaster recovery service, ensuring it meets the needs of the business.
• Establish clear roles, responsibilities, and communication channels for disaster recovery activities across IT teams and business stakeholders.
• Define and maintain disaster recovery policies, standards, and procedures, ensuring they are current and effective.

Disaster Recovery Testing and Validation

• Coordinate and conduct regular disaster recovery tests and exercises to test the effectiveness of recovery procedures.
• Identify gaps or weaknesses in recovery plans and processes and recommend improvements based on testing outcomes.
• Ensure that testing is aligned with compliance requirements, such as regulatory audits, and document the results for future reference.

Risk Management and Assessment

• Assess potential risks that could impact IT systems and services and work with teams to mitigate those risks.
• Ensure disaster recovery plans are regularly reviewed and updated to reflect new risks, technologies, or changes in business priorities.
• Monitor industry trends, emerging threats, and new technologies that could affect IT disaster recovery strategies.

Incident Management and Recovery

• Lead the IT disaster recovery response during an actual disaster or major incident.
• Partner with Major Incident Managers throughout major incident triage and post-incident reviews.
• Coordinate efforts to restore critical services and infrastructure, ensuring minimal disruption to business operations.
• Maintain real-time communication with IT leadership, business stakeholders, and external vendors during recovery events.

Vendor and Third-Party Management

• Manage relationships with external service providers, ensuring they meet contractual obligations related to disaster recovery services.
• Collaborate with third-party vendors to ensure that external systems and services are included in disaster recovery planning and testing.
• Assist in performing due diligence and ongoing monitoring for critical vendors and service providers
• Assist with the negotiation of disaster recovery service-level agreements with external partners.

Compliance and Reporting

• Ensure disaster recovery plans comply with legal, regulatory, and industry standards (e.g., ISO 22301, GDPR, NYDFS, etc.).
• Provide regular reports to senior management on the status of disaster recovery readiness, test results, and any areas requiring improvement.
• Track and report on key disaster recovery metrics, such as RTO, RPO, and service uptime during recovery operations.

Continuous Improvement

• Foster a culture of continuous improvement by regularly reviewing and refining disaster recovery processes, tools, and strategies.
• Lead post-incident and exercise reviews to evaluate recovery performance and implement corrective actions where necessary.
• Stay informed about the latest advancements in disaster recovery technologies and recommend solutions to enhance IT resilience.

 The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s degree in information technology, computer science, or related field, or equivalent combination of education and/or related professional work experience.
• 7+ years of experience in disaster recovery planning, business continuity, or IT service management.
• In-depth understanding of disaster recovery frameworks, methodologies, and best practices.
• Proven experience with disaster recovery tools, backup solutions, and cloud-based DR services.
• Knowledge of risk management, business continuity planning, and incident management.
• Strong leadership and project management skills with the ability to coordinate cross-functional teams and provide clear direction.
• Excellent problem-solving, analytical, and decision-making abilities.
• Ability to stay calm and organized under pressure, particularly during incidents.
• Strong verbal and written communication skills, with the ability to report complex issues to technical and non-technical audiences.
• Ability to foresee potential risks and implement preventative measures to ensure IT resilience.
• Preferred:
  • Certifications in disaster recovery and business continuity (e.g., Certified Business Continuity Professional (CBCP), Disaster Recovery Institute International (DRII), or Certified Information Systems Security Professional (CISSP)).
  • Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their native disaster recovery solutions.
  • Experience with automation and orchestration tools for disaster recovery.
  • Knowledge of ITIL or other service management frameworks.
  • Understanding of regulatory requirements related to IT disaster recovery (e.g., HIPAA, SOX, PCI-DSS).\

#LI-SW

#LI-Remote

If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume.  Applications received without this information may be removed from consideration.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.