Regional Delivery Partner Manager – West

About the role

The Regional Delivery Partner Manager role provides critical leadership overseeing the compliance activities associated with the identification, on boarding, administrative management of Subcontractor Delivery Partners. With a large territory encompassing WA, SA & NT this role will work hand in hand with the Operations teams across all business units to safeguard service and maintain the integrity across compliance and governance.

With over 500 Delivery Partners across the TGE business units, our Subcontractor cohort is made up of - Owner/Drivers, Fleet and Agents. Each unique and critical to the TGE business and customer base. 

Working with Functional and Divisional operational teams across the WA, SA & NT TGE network, this position is pivotal. Enforcing TGE compliance standards, delivering commercial efficiencies, service reliability, and fostering meaningful relationships with Delivery Partners to reinforce TGE safety, build a cohesive culture and influence service delivery.

What You`ll do

• Ensure all Subcontractors engaged to perform work for and behalf of Team Global Express have TGE Agreement in place encompassing detailed scope, fleet and capability evidence. 100% compliance requirement.

• Review and assess commercial arrangements/cost to service for Subcontractor work

• Review assess and advise on requests for increase (review commercial proposals against operations scope) and deliver recommendations to business.

• Challenge the status-quo on service arrangements and price - be unafraid and uncompromising on Safety.

• Manage the registration and compliance status of all TGE Delivery Partners using the relevant compliance platform (Avetta, ComplianceHub)

• Maintain and assure compliance activity through regular cadence of investigation, interview and audit. (TGE Assurance Program)

• Work collaboratively with TGE Operational business units – to build and sustain productive, business partnerships for long term business success.

• Apply a risk lens to the engagement and management of Delivery Partners – ensuring at all times the safety of team, customer and business.

What You’ll Bring

• Minimum 5 years’ experience in a Transport or 3PL environment and or similar industry

• The ability to use your work and life experience to adopt to a new work environment

• Understanding of National Heavy Vehicle Road compliance & regulatory requirements

• Ability to take a holistic business approach and work collectively across all facets of a business

• Proven problem-solving ability with a solutions orientation 

• The ability and the drive to work with limited direction across operations and compliance

• Commercial acumen, Safety and incident investigation experience

• Compliance and Contract governance knowledge is essential

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.