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CPT-8028 Customer Service VA at 20four7VA

Remote: 
Full Remote
Contract: 
Part time
Work from: 
Anywhere

Offer summary

Qualifications:

Experience in customer service, especially in eCommerce., Proficiency with texting applications., Experience with Shopify or similar platforms., Strong communication skills in English..

Key responsabilities:

  • Respond to customer inquiries promptly.
  • Escalate unresolved issues for resolution.
  • Collaborate with vendors for timely updates.

20four7VA logo
20four7VA https://20four7va.com/
51 - 200 Employees
About 20four7VA
20four7VA provides end-to-end virtual assistant (VA) services to small-to-medium sized businesses and freelance business owners. Our full-service solution includes VA hiring, training, onboarding, time tracking, monitoring, and payment processing. We provide high-quality virtual assistant services to clients from all over the world at a low cost. We invest a lot of time, effort, and resources to find the right people with the right skills and the right mindset for our clients. We know and understand the challenge of effectively managing a business and we are eager to help. We DISCOVER talented and dedicated VAs from all over the world. We HIRE people with the right combination of skills, talents, and attitudes. We TRAIN our VAs and equip them with the right tools and knowledge. With our VA Management Website and App our clients can manage their virtual assistant or virtual assistant team more easily. We are committed to helping our clients scale their businesses successfully in the way that we know best — through virtual staffing. For more information, go to www.20four7VA.com or email us at info@20four7va.com.
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Job description

IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.

You don't need to type all the information in the application form, upload your resume first and see the magic!

If you are interested in the job, click APPLY TO POSITION.

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CPT-8028 Customer Service VA

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior to Senior
MIN. HOURS/WEEK: 15
SHIFT TIME ZONE: CST
SHIFT HOURS: 10AM to 1PM
SHIFT DAYS: M-F
LANGUAGES SPOKEN/PREFERENCE: English
Number of VAs: 1

Responsibilities
  • Respond to customer inquiries promptly using company-provided prompts.
  • Escalate unresolved customer service issues to the appropriate channels for resolution.
  • Collaborate with vendors to obtain updates and provide timely solutions to customer needs.
Required Skills and Experience
  • Proficiency with texting applications.
  • Experience using Shopify or similar eCommerce platforms.
  • Strong written and verbal communication skills in English.
  • Prior experience in customer service, particularly in eCommerce and retail, is preferred.
APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED
  • Texting applications
  • Shopify

CLIENT INDUSTRY: eCommerce and Retail

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
  • Competitive rates
  • Weekly payments
  • Annual rate increase (based on performance)
  • Paid time off
  • Paid holidays
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance from managers and mentors
  • Clear schedules and guidelines
  • A vibrant community always ready to support you
  • And more!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

E-CommerceShopifyOnline Communication

Other Skills

  • Customer Service
  • Non-Verbal Communication
  • Collaboration
  • Problem Solving
Are you interested?

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