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Project Manager (m/f/d) Customer Service

Remote:

Full Remote

Work from:

Germany

Offer summary

Qualifications:

Wide experience in customer service environments, Strong project management skills, Proficiency with Salesforce and Twilio, Ability to drive results in fast-paced environments.

Key responsabilities:

Manage stakeholders between markets and teams
Coordinate governance mechanisms and business reviews

Avantgarde-Experts https://www.avantgarde-experts.de/de/

1001 - 5000 Employees

See all jobs

Job description

Within the area of marketing & communications, we fill interesting positions with attractive clients throughout Germany from Junior Product Manager to Head of Marketing (m/f/d). Interested? Apply now at AVANTGARDE Experts!

We are filling the following position for our client, an internationally operating company in the FMCG industry:

Project Manager (m/f/d) Customer Service

YOUR TASKS

Stakeholder management between the markets, the customer centers and the global customer service team
Project management for various customer service projects (customer experience, efficiency, compliance with quality standards, employee satisfaction)
Coordinate governance mechanisms and business reviews with stakeholders
Ensure consistent processes across the region and with existing SOPs
Accountable for escalation management and compliance with data security measures
Support deployment of global consumer interaction strategies

Your Qualifications

Wide experience with customer service environments and in project management
Strong vendor and stakeholder management skills
Proficiency with Salesforce and Twilio
Ability to drive results in a fast-paced environment
Consumer-centric mindset and problem-solving skills
Analytical skills with a focus on action and results

Benefits

30 days vacation
Working time account with overtime compensation
Employee discounts and events
The chance to gain experience in a renowned corporation

INTERESTED?

Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.