Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
The Function:
The Medallia Education team’s mission is to lead creative and strategic innovation in outcome-driven product enablement for customer, employee, and partner communities.
The Role:
As an Instructional Design Sr. Analyst, you will create impactful Medallia product and best practice education content for customer, implementation, and servicing audiences. As part of the Design and Development team, you will work with subject matter experts to identify needs and recommend solutions. You will leverage the ADDIE instructional design framework to design and author effective self-paced learning solutions that are learner-centered, organized, accurate, practical, and engaging.
The Instructional Design Sr. Analyst is a self-starter with excellent time management and planning skills; demonstrates excellent technical writing and communication skills; and is motivated, flexible, and excited to flex their ID skills.
Responsibilities
- Conduct education needs analysis and ongoing instructional design guidance on content creation projects.
- Translate technical product feature specs and best practice enablement content into clear, concise, engaging, and relatable written education scripts for all learner audiences.
- Incorporate appropriate learning activities and exercises to enable learners in achieving learning objectives.
- Design, write, and manage learning projects to deliver high-quality education content (e.g., online courses, job aid handouts, instructional videos, product tours, scenarios, and product simulations) with support from subject matter experts and e-learning developers.
- Maintain education content by staying up-to-date with the latest design standards, product features, and field practices.
- Partner with key stakeholders across Product, Engineering, Technical Support, Sales, and Professional Services as an education advocate.
Qualifications
Minimum Qualifications
- 3+ years of relevant work experience in instructional design, corporate training, or product enablement
- Demonstrated ability to translate technical product features and workflows into engaging learning materials
- Demonstrated experience working across complex organizations and with multiple business partners
Preferred Qualifications
- Experience working with instructional design principles and practices, including adult learning theories, interactive training, and learning design
- Excellent communication skills, both written and verbal
- Excellent technical writing skillsLightning-fast learner with a natural curiosity about how products and services work to deliver customer value
- Experience working with or training on SaaS and/or enterprise software
- Ability to work collaboratively and manage training development projects
- Detail-oriented and consistently deliver high-quality work on time
- Create and foster relationships with product managers, departmental teammates, and other stakeholders because you know it leads to stronger content
Medallia is committed to equal pay and transparency. The annual base salary range for this position is $68,000-$101,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
