Chat and Email Support Specialist (Bilingual Slovak - English)

Job Overview

Join Strikingly as a Remote Slovak Bilingual Chat and Email Support Specialist, where your primary role will be to enhance customer experiences and create memorable moments for users of our innovative website building platform. We are dedicated to empowering individuals and fostering a strong sense of individuality through our services.

Key Responsibilities

• Represent our brand and embody the Strikingly voice in every customer interaction.
• Deliver exceptional service that generates ‘WOW’ moments for both new and existing customers across various communication channels, including email, chat, and social media.
• Translate product information and customer communications, including newsletters and lifecycle emails.
• Acquire in-depth knowledge of our product and internal software to assist customers effectively.
• Maintain a positive and uplifting spirit in all interactions with customers and team members.
  
  

Required Skills

• Excellent communication skills in both Slovak and English, with a professional proficiency level.
• A genuine passion for assisting individuals with diverse learning preferences.
• A strong desire for continuous learning, coupled with problem-solving and analytical capabilities.
• Prior experience in a fast-paced customer service environment.
• A working desktop or laptop with a minimum of 8GB RAM, running Windows 10 or MacOS 10.12.6, and an internet connection speed of at least 20 Mbps.
  
  

Qualifications

• Full-time availability (40 hours per week) is required.
  
  

Career Growth Opportunities

At Strikingly, we believe in nurturing talent and providing our employees with numerous avenues for professional growth and development, ensuring a fulfilling career path within our organization.

Company Culture And Values

We pride ourselves on our vibrant and collaborative work environment that embraces diversity and fosters a sense of community. Our team is made up of energetic individuals who support each other while working remotely.

Compensation And Benefits

• The convenience of remote work from any location.
• A fun and cooperative international atmosphere.
• Opportunities for career advancement and personal development.
• Training programs and growth opportunities tailored to individual career aspirations.
• Paid leave benefits for employees with over one (1) year of tenure.
  
  

If you are seeking a stable and long-term opportunity with the chance to make a meaningful impact on customer experiences, we invite you to submit your application along with a brief overview of your professional background.

Employment Type: Full-Time