Job description

Department: Clinical

Location: EMEA-United Kingdom-Field based

Description

Your mission is to provide customers the best clinical support and education.

This position is mainly responsible for increasing clinical confidence and case growth across the Invisalign product portfolio through clinical education and support to customers.

The process includes interaction and communication with private-practicing Orthodontists and General Dentists related to case specific issues, ClinCheck quality and troubleshooting.

Focus will be on clinical education as well as troubleshooting clinical issues for customers.

In addition, other duties will include support with day to day needs of education events.

Key Responsibilities

Providing clinical customer support to orthodontists and general dentists in the areas of case assessment, treatment evaluation, ClinCheck support and troubleshooting.
Investigating and Analysing of Clinical-related customer inquiries, complaints and adverse events.
Drive and accelerate clinical confidence for selected groups of doctors via specifically designed educational programs in close coordination with Marketing, Customer Support and Sales Teams.
Provide input to research and development to improve existing products/ services and develop new ones.
Investigate product safety incidences and report this on CRM system. Also involved in, inbound and outbound calls with customers to provide support and clinical education.
Will be required to travel to deliver educational events as part of structured certification/ education programs for customers and visit customers in their offices (deep dive education)
Manage speakers and Key Opinion Leader's

Skills, Knowledge & Expertise

Bachelor's degree in dentistry or master's degree related to Orthodontics.
Two to three years' experience in customer relations in medical / dental related areas or in an international Customer Care environment.
Strong interpersonal, listening and persuasive communication skills
Strong presentation skills, ability to influence through public speaking.
Excellent written and verbal communication skills in English
Good knowledge of basic computer operations and Microsoft Office tools
Skill in establishing priorities and handling multiple projects simultaneously.
The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity)
Ability to travel out of local geography up to 70% of the time.
Living in Scotland

Applicant Privacy Policies

Review our Applicant Privacy Policies for additional information.

Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Required profile