Warehouse Management System (WMS) Implementation Project Manager

Warehouse Management System (WMS) Implementation Project Manager

This position is located at our headquarters in Santa Barbara, CA or Remote in the U.S. 

About ShipHawk

ShipHawk is on a mission to become THE operating system for eCommerce operations.

Join us as we transform the shipping industry into a transparent and efficient market, benefiting both retailers and consumers.  

4 Reasons Why You Want to Work with Us:

1. You want to work with the best.  The ShipHawk implementation team is accomplished, experienced, and passionate.  Collaboration and teamwork are the hallmarks of our approach. 
2. You want to be part of an organization that is in a rapid growth stage.  ShipHawk already has a solid customer base and is now ready to soar.
3. You want to share in a culture that is healthy and fun.  
4. You want to join in an experience that is an opportunity to take your career to the next level.

What We’re Looking For In You:

We are looking for an all-star skill set with hands-on WMS implementation experience.  

We want you to:

• Dive into the WMS product and quickly become a subject matter expert.
• Delight your customers.  Manage your implementations efficiently and with rigorous attention to detail. Motivate your customers to be part of the implementation partnership.
• Immerse yourself in the collaborative ShipHawk culture.  Whether your teammate needs information, a helping hand with configuration, or just a smile…be a resource for your fellow implementers. 
• Give us the benefit of your experience and viewpoint.  We learn faster together.
• Build the vision with us.  We have been persevering to realize the ShipHawk mission.  We need other elite implementers alongside us.

Responsibilities:

• Lead project startup activities including hand-off from sales, customer kickoff, and initial discovery.
• Take on certain standard technical responsibilities such as Install the NetSuite WMS bundle, configure various standard WMS data components, etc.
• Monitor client engagement/sentiment levels and spearhead any necessary re-engagement efforts.
• Monitor team and customer activities via RocketLane PM software in alignment with proposed go-live date.
• Track issues that need a code solution, liaise with responsible parties to ensure timely completion.
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through defined escalation process.
• Monitor project hours against project budget and ensure billing is discharged accordingly.
• Identify opportunities for software and services upsells and usher those opportunities through contracting.

Qualifications:

• 2-3 years experience in customer-facing WMS implementations. 
• Strong verbal and written communication…the ability to converse fluently on various warehouse activities and universal WMS features.

What will set you apart:

• Experience with NetSuite or Acumatica.
• Knowledge of APIs, including using tools like Postman.
• Low-level technical skills such as basic SQL
• Bachelor's degree in Computer Science, Technology Management, Logistics Engineering or similar.

What we offer:

• Salary Range $95,000 - $115,000 
• Unlimited PTO
• Paid Holidays
• Fully Remote Position
• 100% Healthcare Medical Dental Vision
• Basic Life
• 401k
• Paid Parental Leave

ShipHawk provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.