Expert Systems Engineer - Remote

Overview

The Hosting Operations team is seeking an initiative-taking and experienced Expert Systems Engineer to join a growing team. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.

This is a remote role in the US. If you are outside of the Eastern Time Zone, you will be asked to work the EST work hours.

Responsibilities

• Perform application monitering and performance troubleshooting (SQL slowness, Network, TW Application, IIS worker Process, Windows technologies, Load balance and Azure technologies for existing and new customers.
• Use Altera Proactive Tools like APPD and LM to find existing issue before client open reactive cases for their users, Provider details technical analysis as well.
• Technical Stewardship: Provide continual technical guidance and support to the project team during the PPO Client meetings.
• Solution design: Provided investigate client issue and work on script to detect same issue for all hosted client.
• Communication: Create architectural diagrams and documentation to effectively communicate design to the project team.
• Provide technical inputs during project status meetings and address any technical roadblocks.
• Documentation: Maintain comprehensive technical documentation through the project lifecycle including architecture design documents, configuration guide, and release notes.
• Engage in technical problem solving across multiple technologies
• Performs other duties and special projects as assigned
• Participate in on-call 24X7 support

Contribution towards the team synergy:

• Coach, and mentor junior team members and provide leadership.
• Complete root cause analysis and problem management and share with team members to improve team processes.
• Knowledge transfer with other team members to improve overall team education level.
• Take ownership of assigned task(s) and provide project updates.

Qualifications

Academic and Professional Qualifications:

• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
• Technical certifications
• Able to Work on IIS worker Process slowness troubleshooting

Experience:

• Team Player with proven communication, organizational, and strong interpersonal skills
• Must have excellent writing and communication skills ( able to use office 365 all solutions)
• Ability to prioritize and drive to results with a high emphasis on quality
• Ability to translate complex technical information into understandable business language
• Experience in Microsoft Azure Cloud and Altera TW application.

• Experience with ITSM tools such as ServiceNow.

• Typically requires a minimum of 10 years of related experience
• Strong Knowledge of software applications and operating platforms, storage area networks, Microsoft SQL Server, SQL Performance Troubleshooting, Network, IIS web server troubleshooting, Microsoft Power Shell, DUMP review business continuity.
• Basic familiarity with healthcare organizations.
• Ability to write scripts in PowerShell.
• Ability to review DUMP for applicatoin crash
• Excellent communication skills.
• Well organized, detail oriented, self starter, able to work independently.
• Must demonstrate the ability to learn and communicate new technologies.
• Knowledge of APPD and Logic Monitor Tool

Travel Requirements:

• May require minimum travel for business needs

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards