Match score not available

Customer Support Specialist

extra holidays - extra parental leave

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3-4+ years of customer support experience, B2B experience preferred, ideally in SaaS, Proven experience managing escalations, Familiarity with SLA management.

Key responsabilities:

Manage and resolve escalated queries
Collaborate with internal teams to solve issues

Clipboard Health Information Technology & Services Scaleup https://culture.clipboardhealth.com/

51 - 200 Employees

See company page

See all jobs

Job description

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role:
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.

Key Responsibilities:

Manage and resolve escalated queries from business customers via phone, chat, and email.
Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Skills and Experience:

3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
Proven experience managing escalations and maintaining strong relationships with business customers.
Experience working towards High CSAT (>90%) and QA scores in B2B environments.
Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?

Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
Work remotely with a diverse team from around the world.
Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.

System Requirements: