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Lab Customer Service Rep

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Associate's degree or equivalent experience, At least two years customer service experience, Extensive computer skills, including MS Office, Knowledge of medical terminology.

Key responsabilities:

  • Provide technical and general support
  • Troubleshoot issues and coordinate resolutions

The University of Vermont Medical Center logo
The University of Vermont Medical Center XLarge https://www.uvmhealth.org/
5001 - 10000 Employees
About The University of Vermont Medical Center
The University of Vermont Medical Center is part of a six-hospital network serving patients and their families in Vermont and northern New York. We're not just caregivers and staff - we're your friends and neighbors, offering expertise, kind words and compassionate care when and where you need them. We are dedicated to providing you with the best medical care possible. The University of Vermont Medical Center, along with the Robert Larner M.D. College of Medicine The University of Vermont and College of Nursing and Health Sciences, is one of 138 academic medical centers in the country. Through The University of Vermont Health Network and collaborative relationships throughout Vermont and northern New York, we are able to provide the highest quality care, informed by academic research, to patients throughout our region. The UVM Medical Center, along with its three founding organizations, The University of Vermont College of Medicine and College of Nursing and Health Sciences, share a rich history dating back to the 1800s. The UVM Medical Center is committed to the development of an Integrated Delivery System which provides high value health care to the communities we serve and enhances our academic mission. Our mission is to improve the health of the people in the communities we serve by integrating patient care, education, and research in a caring environment.
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Job description

Building Name: UVMMC - Medical Center - Main Campus

Location Address: 111 Colchester Avenue, Burlington Vermont

Regular

Department: Lab Customer Service

Full Time

Standard Hours: 40

Biweekly Scheduled Hours: 80

Shift: Day

Primary Shift: 9:30 AM - 6:00 PM

Weekend Needs: Every Other

Salary Range: Min $23.37 Mid $28.73 Max $34.09

Recruiter: Cindy Reichard

We are the heart and science of medicine. 

We are UVM Medical Center. 

JOB DESCRIPTION:

The position is responsible for providing technical and general support to all users of services in Pathology and Laboratory Medicine, this includes organization and non-organization MD's, NP's, MA's, PA's, nurses, office staff and all of the other 13 hospitals in VT and several hospitals in NY, NH, ME & MA. Responsibilities include, a general understanding of all laboratory depts. (clinical & anatomical), detailed knowledge in the use of relevant computer applications including, but not limited to, Atlas LabWorks, Epic, MayoAccess, MediaLab, Sharepoint, Qgenda and Outlook. They must also have the ability to troubleshoot a wide variety of problems, escalate when appropriate, and coordinate resolution with other lab staff and additional hospital departments. Individuals provide front line phone support for a large number of applications in a complex technological and clinical environment. Lab Customer Service is staffed for up to 15 hours each day, 7 days a week to meet business needs, including coverage during the evenings and weekends.

EDUCATION:

Associate's degree (or equivalent experience) in related field required.

EXPERIENCE:

At least two years of progressively responsible experience in a fast-paced customer service environment including multi-line phone coverage and extensive computer skills. Experience with medical terminology & MS office also required.

SHIFT NOTE:

Every other Saturday with the following Monday off, and every Tuesday-Friday. Therefore, one week is Tuesday - Saturday and the next is Monday - Friday. The Saturday shift is 7:00am-3:30pm and Weekdays are 9:30am to 6:00 pm. Parking is off-site Monday - Friday and onsite Saturdays. Potential to work from home four days per week after the first year of on-site training if productivity measures are met.

SIGN ON BONUS:

$1,500 sign on bonus for eligible candidates. Current employees of UVM Health Network are not eligible. Certain terms and conditions apply.

WHY UVM MEDICAL CENTER (UVMMC)? 

UVMMC is dedicated to our patients, providing the highest quality care for patients and their families. It is a mission that defines our culture, one of teamwork and collaboration. Every employee, whether they work directly in patient care or in a supporting role, has a hand in contributing to the wellness of the patient and the community. 

BENEFITS:   

At UVMMC, we support our employees as passionately as we care for our patients. We offer a comprehensive, total compensation package that includes salary, health and wellness benefits, paid time off, and more.  

LEARN MORE:   

This is a bargaining union position.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportComputer SystemsMicrosoft SharePointMedical TerminologyLabVIEW

Other Skills

  • Customer Service
  • Problem Solving
  • Microsoft Office
  • Microsoft Outlook
  • Time Management
  • Teamwork
  • Communication
Are you interested?

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