Contact Center Agent

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

This position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.

Job Responsibilities

• Answering calls professionally and responding to customer inquiries

• Complete outbound calls related to escalations

• Identify and escalate more complex issues to the research team

• Ability to deal with difficult situations over the phone while maintaining high level of professionalism

• Adhere to assigned schedule and call flow

• Accurately submit time entries for billing and payroll purposes

Job Requirements

• High School Diploma or GED

• Customer service experience preferred

• Proficient verbal and written communication skills

• Active listening skills

• Customer service oriented

• Attention to detail

• Ability to operate basic functions of MS Office applications (MS Excel, Exchange, etc.)

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.