PAS Specialist

Department Overview:

The Dotter Department of Interventional Radiology is a part of the OHSU School of Medicine, with its own admitting service and clinic. We provide all the diagnostic angiographic, interventional radiologic, and neurointerventional services to the OHSU and VA Hospitals.

 

The PAS Specialist provides administrative support to the Interventional Radiology clinic and related scheduling functions, as well as providing occasional back-up coverage for authorizations and referrals. This position gathers and records required information about IR patient; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and the individual’s obligations; scheduling appointments and assisting patients in the office/clinic setting.

 

This position is directly involved with clinic scheduling and primarily being the first point of contact for the clinic phones. The PAS Specialist will utilize hospital system software, i.e. Epic, Visage, Microsoft Office, and other necessary systems.

 

The customer service responsibilities include but are not limited to a) answering and triaging phone calls; b) scheduling new consultations and follow-up appointments; c) arranging diagnostic testing; d) checking patients in and out; e) confirming health insurance coverage and patient obligations; f) obtaining necessary

referral information; g) and other miscellaneous administrative support duties to support the IR practice.

Function/Duties of Position:

Point of Service Operations:

• Primary contact for incoming calls
• Answer/triage clinic phone calls
• Scheduling consultations and follow up patient appointments
• Coordinating/scheduling diagnostic imaging
• Verify insurance coverage and demographics
• Prepare required paperwork for clinicians
• Greet patients and complete check in process

Integrate Care:

• Coordinate internal/external clinical diagnostics and lab services
• Contact patients to schedule new and return appointments
• Triages and accurately documents phone calls/epic messages from patients and providers
• Gather patient medical records and relevant referral documentation
• Complete and route direct referrals to other clinical services
• Creates and disseminates required documents and information packets
• Interacts professionally with patients, providers, and staff
• On occasion, may be called upon to provide other miscellaneous administrative support functions

Managed care Coordination Back Up:

• Gather/verify patient insurance information and demographics

• Assist managed care coordinator with obtaining authorizations for consultations, office visits, procedures, clinical care, and diagnostic and lab studies

• Assist with follow-up on pending authorizations until they are obtained

• Applies problem solving and negotiating skills in resolving patient concerns and managed care related problems

Required Qualifications:

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. 

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Knowledge of computer systems; Windows, MS office applications, EPIC or other EMR systems
• Exceptional customer service skills
• Experience with multi-line phones
• Effectively communicate written and verbally
• Ability to work independently and in a group setting

Preferred Qualifications:

• High school diploma or equivalent
• Experience with high volume call center and/or managing multiple phone lines
• Medical terminology

Additional Details:

Work schedule is Monday-Friday. Remote position available currently. In office requirement after clinic expansion in 2025/2026.

All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.