Match score not available

SkillBridge Fellow (April 7, 2025)

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

Active military service member transitioning within 180 days, Passion for technology, especially iOS/Android, HS Diploma required, AS Degree preferred, Ability to obtain Public Trust Security Clearance.

Key responsabilities:

Answer incoming customer calls into the Tier 1 Help Desk
Create, update, and close customer tickets in ServiceNow

Iron Bow Technologies SME https://www.ironbow.com/

501 - 1000 Employees

See all jobs

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

SkillBridge Fellowship - (Asscociate Service Desk Technician)

Iron Bow Technologies is seeking transitioning military members for a DoD SkillBridge Fellowship - Service Desk Tier I who are transitioning from the Military within 180 days from 1/21/25. This fellowship will focus on providing Tier I technical support to our nation's Veterans, including end-user initial setup, troubleshooting, and training of mobile devices within a video connection platform and application. Our most important qualification isn't technical, it’s the ability to consistently deliver world-class support and invigorating customer experiences in a mission driven organization.

As a Tier I, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own.

SkillBridge Fellowship is a remote opportunity for active service memebers only - start date April 7, 2025
Hours: Monday – Friday 9am-5pm
Must be an active service member eligible for a SkillBridge fellowship beginning on April 7, 2025. The program requires a minimum period of performance of at least 100 days, though 180 days (is preferred)

What You’ll Do:

Learn how to answer incoming customer calls into the Tier 1 Help Desk
Create, update, and close customer tickets in ServiceNow
Ask probing questions, listen, and record data capture details and actions performed in all customer tickets
Ensure problem ownership, escalate issues through proper channels
Provide reassurance to end users when delivering solutions and diagnosing issues
Advise management of potential risks that may have impact on customer base and operating environment
Promote empathetic and effective solutions to non-technical users for complete customer satisfaction

What We’re Looking For:

Passion for technology (especially iOS/Android)
Super customer service skills with patience and problem-solving abilities
Self-starter with strong team collaboration skills
Ability to obtain and maintain Public Trust Security Clearance
US Citizen, remote work capability, reliable attendance
Active military service member transitioning within 180 days (minimum 100 days)
HS Diploma required. AS Degree preferred
Position remote from your home (provided proper internet and home office conditions)

Why You’ll Love It?

Hands-on training and mentorship within a fast-paced environment
Ability to assist fellow Veterans and their providers with getting and staying connected to Telehealth technologies and mobile applications.
Be a part of a rapidly growing, mission driven company with real growth opportunities
Iron Bow offers a chance to make an impact while advancing your career in a supportive dynamic environment

Details:

Location: Herndon VA is highly preferred or remote work within USA
This is a remote, unpaid SkillBridge Fellowship opportunity for active service members only
Monday – Friday 9am-5pm

-MA-1 #LI-Remote

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.