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Entry-level Technical Writer

fully flexible

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Canada

Offer summary

Qualifications:

Minimum 2 years relevant experience in documentation., Bachelor degree or certificate in Technical Writing preferred., Experience with MadCap Flare and Git., Excellent written and verbal communication skills..

Key responsabilities:

Design, develop, edit, and deliver documentation.
Collaborate with engineering and product teams for content accuracy.

Okta Computer Software / SaaS XLarge https://www.okta.com

5001 - 10000 Employees

See all jobs

Job description

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Okta is seeking a technical writer who is passionate about creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content.

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully.

If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!

Technical Writer

Reporting to the Manager of Technical Documentation, in this role you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully.

What you’ll be doing

Design, develop, edit, and deliver accurate and effective documentation for Okta products.
Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
Prioritize projects when working with multiple engineering teams.
Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

What you’ll bring to the role

Minimum 2 years relevant experience writing documentation for Cloud or Enterprise products.
Bachelor degree or certificate in Technical Writing is preferred.
Self-starter who thrives in a fast-paced environment.
Excellent written and verbal communication skills.
Experience writing customer-facing online help documentation and release notes.
Experience using MadCap Flare and source control tools such as Git and GitHub.
Enjoys collaborating with other writers.

And extra credit if you have experience in any of the following!

Strong ability to understand the application of security products in the real world and produce use case-based content.
Knowledge of Okta or similar identity and access management solutions.
Experience working in an Agile environment.

#LI-Remote

#LI-TM

What you can look forward to as an Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.