Job Summary: As a Customer Success Manager (CSM), you will be pivotal in ensuring our customers achieve their desired outcomes through our products and services. You will manage a diverse portfolio of customers, building strong relationships and providing exceptional support to drive adoption, retention, and satisfaction. Your role will involve understanding customer needs, addressing their concerns, and identifying opportunities for them to expand their use of our solutions. By advocating for customer needs within the company and leveraging feedback to inform product improvements, you will help ensure our customers realize the full value of our offerings.
Responsibilities:
- Customer Engagement: Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction.
- Driving Adoption: Encourage and facilitate the adoption of our products and services, ensuring customers are leveraging all available features and benefits.
- Improving Retention Rates: Implement strategies to improve customer retention by addressing concerns, providing value, and ensuring a positive customer experience.
- Uncovering Expansion Opportunities: Identify opportunities for customers to expand their use of our products and services, collaborating with internal teams to support these initiatives.
- Value Realization: Help customers realize the full value of our products by demonstrating how they can achieve their goals and solve their challenges.
- Value Articulation: Clearly articulate the benefits and value of our products to customers, ensuring they understand how our solutions meet their needs.
- Feedback Collection: Gather and analyze feedback from customers to identify areas for improvement and work with internal teams to implement changes.
- Product Advocacy: Advocate for customer needs within the company, ensuring their voices are heard in product development and improvement discussions.
- Reporting: Monitor customer success metrics and provide regular reports to management on customer satisfaction, engagement levels, and retention rates.
What Will you Bring:
- Bachelor’s degree in Business, Marketing, or a related field.
- 2-4 years of experience in customer success, account management, or a related role desired.
- At least 1-2 years of experience in the food tech industry is preferred.
- Strong communication and interpersonal skills.
- Proficiency with digital communication tools and CRM software.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Customer-centric attitude with a passion for helping customers succeed.
- Ability to work independently and as part of a team in a fast-paced environment.
Pay & Benefits -
At Meal Ticket, cash salary is but one component of our Total Rewards package. We’re proud of our package inclusive of: base salary, stock awards, healthcare coverage, and more. Paid performance incentives are also included for those in eligible roles. Details about the Compensation & Total Rewards for this role will be provided during the recruitment process.
How we feel about Diversity, Equity, Inclusion and Belonging -
Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket. Please inform our HR Team (HR@mealticket.com) if you need any assistance completing any forms or to otherwise participate in our application or interview process.
