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Process Manager, Legal Recovery

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Salary:

51 - 77K yearly

Work from:

United States

Offer summary

Qualifications:

High School Diploma/GED required, 1-3 years in a Data Analyst Role, Six Sigma Knowledge/Certification is a plus, Associate's degree preferred.

Key responsabilities:

Review and streamline state process documentation
Identify and remediate process gaps and issues

PRA Group (Nasdaq: PRAA) Financial Services Large https://www.pragroup.com/

1001 - 5000 Employees

See all jobs

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Responsible for optimizing and enhancing processes within the legal recovery collection functions by reviewing existing processes for breakdowns, inconsistencies, rework and presenting results and potential solutions to senior management to drive continuous improvement towards the department’s strategic growth path. This role will focus on driving efficiency, reducing costs, ensuring compliance, and improving the overall effectiveness of recovery operations.

Key Responsibilities:

Reviews all state process documentations and ensures processes are streamline and consistent with each state
Identifies any missing elements that could cause process gaps and inventory to accumulate
Reviews and creates exception reports as needed
Remediates off track accounts by working with leaders and analytics team
Ensures all standard operating procedures are consistent and continuous with workflows and documents and various other state requirements
Works with operations managers and senior managment to identify and solve issues; submit tickets to improve processes
Influences new and ongoing workflow and documents buildouts to ensure effective process design is implemented
Identifies and implements automation tools that can enhance process efficiency and accuracy
Independently leads small to medium scale projects to conclusion

Education/Experience:

High School Diploma/GED required, Associate's degree preferred.
1-3 years in a Data Analyst Role
Six Sigma Knowledge/Certification is a plus

Skills:

Strong problem-solving and critical-thinking skills
Excellent communication and interpersonal skills
Ability to influence and drive change across all levels of the organization
Adaptability and resilience in a fast-paced environment
Implementation of process improvement frameworks and methodologies
Experience in managing small-scale projects from inception to completion
Must be proficient in Windows, Outlook, and Word
Must have intermediate or advanced knowledge in Excel

Salary Range:

$51,000.00 - $77,000.00

PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.