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Customer Service NPWT Resupply (WFH)

Remote:

Full Remote

Work from:

Utah (USA), United States

Offer summary

Qualifications:

High school diploma or GED required, Experience in medical field preferred, Knowledge of insurance policies preferred, Strong customer service background preferred.

Key responsabilities:

Provide support to customers and patients
Conduct insurance verification and eligibility

Rotech Healthcare Large https://careers.rotech.com/

1001 - 5000 Employees

See all jobs

Job description

Overview

Rotech Healthcare Inc.Â

is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.

We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepageÂ

Rotech.com

Job Information

Job Summary

We are seeking a dedicatedÂ

Negative Pressure Wound Therapy Resupply Customer Service Representative

to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.

7:30am to 4:30pm MST

Work From Home with some on-site training, Utah Candidates close to Roy, UT. Inbound/Outbound Calls Required

Essential Job Duties And Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Builds relationships with locations, field management, patients and referral sources
Certain functions require outbound calling and data entry
Collects co-pays and deductible amounts
Conducts insurance verification and eligibility for services/products
Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
Develops and maintains working knowledge of current products and services offered by the company
Maintains accuracy and quality control throughout patient contact and data input
Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork
Obtains authorization and qualification documentation
Prepares complete and accurate files for Billing Department
Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
Provides education to referral sources, patients and employees on qualifications for service and third party billing
Provides product/service information by answering questions, offering assistance
Provides technical assistance to customers as required
Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
Works extensively with eIntake proprietary system
Performs other duties as assigned

Qualifications

Employment is contingent on

Background investigation (company-wide
Drug screen (when applicable for the position
Valid driverâ€™s license in state of residence with a clean driving record (when applicable for the position)

Required Education And/or Experience

High school diploma or GED equivalent, required

Preferred Education And/or Experience

Experience in medical field and administrative record management, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Knowledge of insurance policies and requirements, preferred
Medical terminology, preferred
One year of related work experience, preferred
Strong customer service background, preferred

Skills And Competencies

Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to physicians, location employees and patients
Work independently and as part of a team

Machines, Equipment And Technical Abilities

Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening; extensive hours sitting at a desk
Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer

Benefits

ROTECH INFORMATION:

Generous paid time Off and paid holidays
Overtime pay for non-exempt hourly positionsÂ based on business needs
CommissionÂ for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount program
Employee recognition program
Bonus and incentive opportunitiesÂ
Mileage reimbursementÂ (when applicable for the position)
Telephone reimbursementÂ (when applicable for the position)
EAP
401k
Medical, Prescription, Dental and Vision
HSA and FSA/Dependent Care FSA
Life Insurance, Disability,

Accidental death, Identity protection and Legal services

Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
HEPB and TB vaccinationsÂ

Make the Right Move and Submit your Resume Today!Â The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to,Â Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Â Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.