EAP Clinician

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

Benefits

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• Annual compensation between $66,000 - $80,000, PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Full Health Benefits – Medical, Dental, and Vision
• 401(k) with competitive employer match
• Company paid life and disability insurance, wellbeing incentives, and parental leave
• Professional development opportunities and tuition reimbursement
• Paid time off including paid time off for volunteering
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
  
  

What You Will Do - Essential Functions

EAP Clinicians provide phone consultation and assessment services to our Employee and Student Assistant Program customers in a confidential call center environment. They establish positive relationships with other departments within the company including but not limited to Customer Success, Provider Services, Work Life and Customer Service Representatives. Clinicians are responsible for maintaining thorough documentation.

Please note that the schedule for this position is Sundays-Wednesdays, 8:30AM-7:00PM CST.

• Conduct thorough clinical assessments of caller needs and initiate appropriate referrals or clinical recommendations for clients needing services beyond the EAP benefit or scope.
• Provide clinical expertise in response to a variety of circumstances ranging from crisis intervention to routine business matters.
• Provide risk management for at-risk clients; develop emergency response plans following the EAP organization’s procedure for critical situations.
• Triage calls to WorkLlife, legal and financial specialists as is needed.
• Conduct outreach calls in accordance with specialty programs (Disability, Workman’s Compensation, etc.)
• Provide brief / problem-focused clinical support.
• Provide Motivational Interviewing for callers exhibiting ambivalence regarding their situation.
• Consistently present in a professional manner when responding to all calls regardless of the nature or circumstances of the call.
• Demonstrate knowledge of the range of mental health and EAP benefits provided and coordinate care with community treatment resources, mental health managed care programs, and community support services. Provide professional knowledge of mental health concerns and treatment modalities in an EAP context.
• Complete appropriate documentation in clinical case tracking systems in compliance with policy and regulatory standards and in a timely manner
• Work collaboratively with the Customer Success team members to ensure customers are consistently serviced at a high level.
• Participate in staff meetings, and present clinical cases or training to staff upon request of supervisor.
• Adhere to Lucet’s Mission Statement, Core Values, Behaviors, Code of Ethical Business Conduct, and Compliance Program.
• Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information
  
  

Who You Are

• Required Qualifications
• Current, unrestricted license to practice independently as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, or Clinical Psychologist.
• 3+ years post licensure experience in direct clinical care.
• Excellent communication and interpersonal skills.
• Strong computer skills including an ability to communicate telephonically and type.
• Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment
• Someone who embodies our values by:
• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
• Ability to show empathy, common courtesy, patience, and respect to all callers
• Ability to remain calm and professional while managing calls from emotional or demanding callers.
• Effective critical thinking and problem solving skills
• Ability to work in a team-based environment.
• Effective time management and strong organizational skills.
• Receptive to open and honest feedback, including a willingness to learn and embracing continuous improvement.
• Ability to work both autonomously as well as a part of a diverse team environment.
• Willingness to take initiative
• Ability to manage multiple tasks and software systems in a fast-paced changing environment.
• Working Conditions:
• Work is performed indoors in a remote, home setting or typical office environment - not substantially exposed to adverse environmental conditions.
• Frequent exposure to VDT screens, video calling, headphones, and computers.
• Physical demands include constant ability to remain in a stationary position, move about inside an office or remote setting, able to communicate and exchange information with others, able to inspect information, and able to perform repetitive motion with arms and fingers.
• Mental demands include constant ability to interpret data, problem solve, make decisions, and organize and plan.
  

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.