Business Analyst

Job Title:

Business Analyst

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW
  
  

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

We are looking for a motivated Business Analyst to support the best-in-class data driven e-commerce experience. This position will provide operational support through small enhancements to the user experience and addressing issues as they arise while working closely with Product Owners, Project Managers, Developers, and Quality Assurance specialists.

We are looking for an outstanding individual who excels in several key areas: gathering and analyzing requirements, understanding business processes, building and managing relationships within a project team, leveraging digital systems and tools, and navigating the software development life cycle.

Job Responsibilities:

• Requirements Gathering: Gather, analyze, and document business requirements to inform design, development, and testing for small enhancements and bug fixes.
• Liaison between Teams: Serve as the primary liaison between Marketing Digital Experience and Digital Development team for Operational Support, ensuring alignment across stakeholders.
• Data-Driven Problem Solving: Support problem solving within a data driven environment
• Stakeholder Communication: Build relationships and support communication between business teams and technical teams, helping translate business needs
• User Experience (UX) Support: Work with UX/UI teams to identify and implement basic enhancements to improve user engagement and customer satisfaction.
• Collaboration with Product Owners: Work closely with product owners to define and document business requirements, balancing technical considerations and business needs.
• Documentation: Assist in creating and maintaining documentation for requirements and processes
  
  

Job Qualifications:

Required:

• Experience: 2+ years of experience in an Agile environment as a Business Analyst, preferably with exposure to eCommerce operations
• Education: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a closely related field.
• Technical Skills: Strong analytical skills with experience in documenting business requirements and creating process flows.
• Communication and Interpersonal Skills: Excellent written and verbal communication skills, comfortable translating between technical and non-technical stakeholders
• Cross-Functional Collaboration: Experience working across technology, marketing, digital experience, and analytics teams to deliver impactful digital solutions.
• Documentation and Detail Orientation: Proficient in writing detailed requirements and creating documentation.
• Agile Experience: Proven ability to work effectively in an Agile-based delivery environment, supporting successful projects or feature deployments.
  
  

Preferred:

• Project Management Tools: Proficiency in Jira and Confluence.
• Content Management Systems (CMS): Familiarity with CMS platforms such as Sitecore or ContentStack.
• Adobe Experience Tools: Experience with Adobe Target, Adobe Analytics, or related tools for digital optimization and data analysis.
  
  

#ConcentrixCatalyst

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

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