About CooperSurgical
JOB DESCRIPTION
CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com .
Responsibilities
- Develop effective strategies to collect old outstanding accounts receivable.
- Identify clients with potential payment commitment problems and develop creative solution to minimize bad debts
- Maintain consistent contact to ensure clients remain on a timely payment schedule
- Send delinquent notices for clients who are over 60 days past due
- Manage inbound calls and messages from individual voicemail box; inbound e-mails from individual e-mail account; and respond promptly to clients
- Adhere to daily follow-up list and complete each scheduled tasks
- Charge monthly payments via credit card for clients set up on various payment plans
- Maintain client records in client database and Accounting System
- Prepare accounts to be sent to outside collections agencies to assist in collections of past-due accounts
- Resolve client disputes in a professional manner
- Maintain client and employee confidentiality
- Be familiar with internal SOPs, policies, and practices
- Complete special projects as needed
- Participate in continuing education and training as required
Qualifications
- High school diploma or general education degree (GED); minimum of two years customer service or billing experience. (combination of both preferred)
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of Accounting software; Project Management software; Spreadsheet software and Word Processing software.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit and use a 10 -key.
- Responds effectively to changing constraints
- Adapts own behavior to suit the situation
- Able to 'zoom in' to detail quickly and accurately
- Checks information, picks up inconsistencies and mistakes
- Can make detailed comparisons between similar sources
- Uses grammar, vocabulary and style to describe situations, ideas, instructions etc.
- Structures communication logically
- Undertakes complex scoping, planning and integration of people and resources
- Manages risks, plans for multiple contingencies
- Manages and measures multiple activities
- Ability to focus on important issues only
- Regularly refocuses on results
- Demonstrates a drive to exceed performance targets
- Solves immediate problems, escalating where appropriate
- Sees individual tasks through to completion
- Makes realistic estimates of time and resource requirements
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
